Client Account Administrator

Base Solutions Ltd; Sidcup; On-site; GBP 25,000 - 28,000; Full time

Job summary

A health and safety consultancy in Sidcup is seeking a Client Account Administrator. Responsibilities include supporting client compliance, managing onboarding, and ensuring documentation is updated. Key skills required are analytical thinking, strong communication, and attention to detail. Competitive salary of £25k - £28k per annum. Training will be provided.

Qualifications

• Strong verbal and written communication skills.
• Capable of producing clear, accurate reports.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Provide high-quality administrative support to clients.
• Ensure compliance with internal policies and procedures.
• Conduct and complete new client onboarding.

Skills

Ability to maintain confidentiality

Analytical thinking

Report writing

Teamwork

Complex problem solving

Communication

Multitasking

Attention to detail

Time management

Job description

Client Account Administrator

Sidcup

£25k - £28k per annum dependent on skills and experience

We are a team of consultants dedicated to supporting organisations across a wide range of sectors in managing their health, safety, environmental, and quality (HSEQ) systems and controls.

Due to continued company growth, we are offering an excellent opportunity for an individual to develop their career in HSEQ management. The successful candidate will assist clients with their compliance needs, which includes preparing and updating documentation, planning and coordinating inspections, audits and reviews, responding to client queries, conducting satisfaction surveys, and addressing any issues in line with our corrective action procedure.

A key part of the role involves working closely with the operational team to help ensure efficiency across the business. In addition, the role includes contributing to the company’s marketing efforts through the preparation of blogs, newsletters, and other campaign materials.

Training will be provided as necessary to ensure competence within the role.

Main tasks and responsibilities

General

• Work within the company’s policies and procedures ensuring compliance with internal systems and other requirements. Providing high‑quality administrative support and being a central point of contact for clients requiring information, advice and guidance.

Clients

• Conduct and complete new client onboarding.
• Create client files within the relevant internal system and provide guidance to ensure clients fully understand how to use online services for efficiency in their health, safety, environmental and management systems.
• Ensure client files and other records are updated and maintained within the company's systems on an ongoing basis.
• Arrange annual client reviews to be undertaken by an Advisor ensuring reports are provided and requests followed through where necessary.
• Monitor and ensure site visits, meetings and audits are conducted in accordance with clients’ service‑level agreements.
• Conduct client courtesy calls, bringing any issues or concerns to the attention of your line manager for the required corrective action to be taken.
• Ongoing review of the internal client certification (CHAS, Constructionline, SMAS etc.) registers and client communication to ensure certification accounts are maintained and certificates are renewed on time.
• Support and assist with new certification requests and process completion.
• Prepare service level agreements for new clients and renew existing clients’ agreements as required.
• Communicate effectively with finance personnel to ensure new client accounts are created within the relevant systems.
• Provide client‑related invoice details, purchase orders and other financial related information to finance personnel for processing.

External Resource

• Ensure consultants' work allocations and completion details are accurately updated in the relevant system, with documentation for completed work uploaded and shared with the client as required.
• Request and issue purchase orders to consultants weekly or as required.

Other Duties

• Maintain the company’s assets, subcontractors, document control and complaints registers.
• Other reasonable duties which may be required by the company.

Skills

• Ability to maintain confidentiality.
• Ability to think analytically, interpret information/observations and make effective decisions.
• Ability to produce clear, accurate and factual reports.
• Ability to work effectively on your own initiative and as part of a team.
• Ability to work in accordance with guidance given on complex issues.
• Professional verbal and written communication.
• Ability to handle multiple tasks simultaneously.
• Attention to detail.
• Excellent organisational and time management skills.

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