Clerical Officer - Outpatients (XN02)

Leeds Teaching Hospitals; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is looking for an Administrative Support role in the Spinal Surgery Department. Candidates will provide a high standard of administrative assistance including handling patient enquiries and supporting clinical teams. Essential qualifications include GCSEs in English and Maths and strong customer service skills. The position also requires effective teamwork within a fast-paced environment, compliance with confidentiality standards, and experience in a healthcare setting.

Qualifications

• Experience of dealing with the public.
• Competent keyboard skills for data entry.
• Appropriate NHS experience.

Responsibilities

• Provide clerical support to the Spinal Surgery Department.
• Handle patient enquiries and appointments.
• Assist in managing patient documentation effectively.

Skills

Customer service skills

Communication skills

Teamwork

Confidentiality

Education

GCSE Grade C or above in English and Maths

Word Processing Skills RSA II or equivalent

Tools

Patient Administration System (PAS)

IT skills (databases, spreadsheets)

Job description

Thisrole provides a high standard of administrative support to the Spinal SurgeryDepartment.

Toundertake a range of clerical and administrative duties which will includereceiving and checking documentation, reports and patient information,processing appropriately within departmental guidelines, entering informationonto the appropriate IT system and retrieving information as and whenrequired and arranging clinical appointments for patients among other duties.

Toprovide the Patient Services Co-ordinators, consultants, and clinical teamswith administrative support. To demonstrate excellent customer service topatients, relatives, carers, colleagues, and external organisations. To haveinitiative compatible to the role and always maintain confidentiality

Main duties of the job

DescribeWhat the candidate will do : Use the Patient AdministrationSystem as required.

Politely and efficiently receivetelephone enquiries from patients, carers, and external agencies in relationto hospital appointments, admissions and general enquires.

Support patient servicecoordinators, clinicians, and management in service delivery.

To ensure proper use of the officeequipment e.g. photocopier, printer, laminator etc.

To work as an effective team memberwithin the patient services team.

About us

Overviewof your Organisation: LTHT is one ofthe largest providers of specialist hospital services in the country,covering over 100 specialties, many of which are delivered across the region.Around 49% of our patient care income of around £1.2 billion comes from ourspecialised commissioners, NHS England. The Centre for Neurosciencescomprises 6 specialties and we are the regional tertiary centre for spinalsurgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology andstroke. We operate a clinically-led structure, which means that doctors,nurses and other healthcare professionals make the decisions on how we runour services. Our Clinical Service Units (CSUs) deliver all of our servicesand are led by a triumvirate team, including a Clinical Director, a Head ofNursing or Profession and a General Manager.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Job Description TextCore Values & Behaviours

This individual will be expected to work well as part of a multidisciplinary team and should be patient focused, professional, and flexible in their approach to work.

Be aware of what information can be disclosed to staff, patients, and other agencies.

Integrity, openness, and honesty.

Core Knowledge and Understanding

Excellent customer care skills.

Be aware of and demonstrate commitment to the Trusts departmental policies and procedures.

Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions.

Principal duties and areas of responsibility

Clinical Correspondence & Support to Clinical Services

Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams.

Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets to monitor waiting lists.

Support administrative process as deemed appropriate by the PSC.

To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required.

Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.

Liaise with GPs and other hospital staff to provide the best patient care.

Person Specification

Experience

• Computer knowledge
• Experience of dealing with the public
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Experience of working in a team
• Appropriate NHS experience
• PAS/EPRO/PPM+ knowledge / experience

Skills & behaviours

• Ability to communicate with patients, visitors, and associated professionals
• Ability to work using own initiative & manage own workload.
• Professional approach to work and colleagues.
• Able to develop good working relationships and work as part of an effective team.
• Ability to maintain confidentiality at all times.
• Motivated, keen to learn. Reliable and committed. Trustworthy
• Flexible approach to duties and working practices.
• Willingness to undergo training as required.

Qualifications

• GCSE Grade C or above in English and Maths
• Word Processing Skills RSA II or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.