Clerical Officer | Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust

Northumbria Healthcare NHS Foundation Trust; North Shields; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider is seeking an enthusiastic Clerical Officer to join their administration team at North Tyneside General Hospital. The successful candidate will provide transcription and administrative support, maintaining efficient office operations while adhering to strict deadlines. Candidates must have excellent communication skills and experience with IT applications. Experience in the healthcare environment is an advantage. This position is ideal for someone looking for a challenging role in a dynamic environment.

Qualifications

• Must have excellent organisational, interpersonal, and communication skills.
• Knowledge of IT packages and applications is essential.
• Experience in a healthcare environment is desirable.

Responsibilities

• Assist in efficient running of sub-specialty offices.
• Perform typing and G2 transcription tasks.
• Handle post and telephone inquiries.

Skills

Organisational skills

Interpersonal skills

Communication skills

Ability to work under pressure

Tools

G2

SystmOne

ECDL

Job description

We are looking for an enthusiastic and motivated Clerical Officers to join our busy administration teams within Medicine at North Tyneside General Hospital.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

The successful candidate will provide transcription, administrative and secretarial support service to the team. The post holder must be able to use own initiative, work under pressure, keep to strict deadlines and have excellent organisational, interpersonal and communication skills.

Knowledge of IT packages and applications is essential. G2 and SystmOne software knowledge desirable but training will be provided. ECDL and knowledge of PAS and previous experience of working within the healthcare environment would be desirable.

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Responsibilities

• Assist in the general efficient running of sub‑specialty offices including typing/G2 transcription, filing, retrieval and storage of patient records, handling post and dealing with telephone enquiries.
• Cover for other Band 2 Clerical jobs as required.
• Act up to Band 3 for short‑term absences e.g. annual/sick leave.

This advert closes on Sunday 30 Nov 2025.