Clerical Officer

NHS National Services Scotland; Kirkcaldy; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Scotland seeks Clerical Officers to provide administrative support in the Health Records Department at Victoria Hospital, Kirkcaldy. Candidates must have relevant clerical experience, good organisational and customer service skills, and be educated to Standard Grade with passes in English and Arithmetic. The roles are part-time with flexible hours and a strong commitment to equality and diversity.

Benefits

Flexible working

Family-friendly policies

Reasonable adjustments for disabled candidates

Qualifications

• Ability to prioritise and manage day to day workload.
• Flexibility in approach to working.
• Clear English language competency.

Responsibilities

• Provide a front line service to patients at A&E and MIU.
• Perform administrative tasks including updating data and preparing medical casenotes.
• Handle calls on the NHS Fife Switchboard and provide support on telephony services.
• Undertake ad hoc duties as requested by supervisors.
• Maintain high accuracy in data entry.
• Work independently and within a team in a busy environment.

Skills

Admin / clerical experience

Organisational skills

Listening skills

Keyboard / typing skills

Customer service

Education

Standard Grade (or equivalent) in English and Arithmetic

Job description

We require Clerical Officers to provide admin / clerical support within the Health Records Department at Victoria Hospital, Kirkcaldy.

Post hours

• Post 1 – Permanent - 16 Hour - Wednesday 16.00 - 20.00, Thursday & Friday 14.30 - 18.30, Saturday 08.00 - 12.00
• Post 2 – Permanent - 11 Hour - Thursday 20.00 - 00.00, Saturday 08.00 - 13.00 & every Second Sunday 08.00 - 12.00
• Post 3 – Permanent - 30 Hour - Monday to Friday 18.00 - 00.00

Please indicate clearly within your supporting information which post you are applying for.

It will be your responsibility to work within the DHRS team, covering A&E at VHK, occasionally at MIU, QMH and NHS Fife Switchboard.

Responsibilities

• Provide a front line service to patients arriving at A&E and MIU, supporting recording of patient attendance and admissions via Trakcare. Be confident in dealing with anxious and upset patients / relatives with empathy and professional customer service.
• Perform administrative tasks including running off reports, updating data, preparing and scanning medical casenotes / ED cards, and uploading to the clinical portal.
• Be trained within NHS Fife Switchboard and handle calls from internal and external callers, respond to pager requests, respond to emergency calls, monitor alarms, and provide advice and support on telephony services.
• Undertake ad hoc duties as requested by Health Records Supervisors to ensure efficiency across the 24/7 Inpatient and Emergency team.
• Maintain a high level of accuracy and attention to detail as data is uploaded to a live clinical system.
• Work independently and as part of a team in a busy environment.

Qualifications and experience

• Relevant admin / clerical experience; ability to prioritise and manage day to day workload.
• Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard / typing skills with the ability to work on your own initiative.
• Good organisational & listening skills; flexible approach to working; clear English language competency to perform the role safely and effectively.

Additional information

• Please note the salary for these posts is pro rata to part time hours.
• For informal enquiries, contact Catherine Anderson, Gina McLennan or Zach Haggart at the emails provided.
• NHS Fife is legally obliged to ensure all employees are legally entitled to work in the United Kingdom. See the application for details on right to work and sponsorship possibilities where applicable.
• As part of pre-employment checks, entitlement to work in the UK will be verified. Details may be provided via GOV.UK and Disclosure Scotland if relevant.
• We offer flexible working, family-friendly policies and reasonable adjustments for disabled candidates or those with long-term conditions or neurodivergence.
• NHS Scotland is committed to equality and diversity and welcomes applications from all sections of society.