Team Administrator

NHS Professionals; Ipswich; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Competitive pay rates

24/7 support

Multi locational work across trusts

Shift portal to manage timesheets

Flexible shifts (ad hoc or longer-term

Training and development opportunities

Holiday allowance with shifts

Pension scheme available

Job summary

NHS Professionals is recruiting for a Clinical Support Team Administrator in Ipswich. The role is a 12-week temporary position based at Mariner House and requires 30 hours per week (Mon & Tue plus any 2 days midweek) within 9am-5pm.

Band 3 pay at £14.05 per hour, with the Norfolk and Suffolk NHS Foundation Trust as the employer. The post focuses on secretarial/administrative support to a clinical team, handling referrals, coordinating with GPs and staff, and ensuring smooth service delivery

Qualifications

• Provide secretarial/administrative support to the team.
• Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.
• Strong administrative experience.

Responsibilities

• Provide secretarial/administrative support to the clinical multi-disciplinary team.
• Input and access information using electronic systems as required.
• Deal with and process patient referrals liaising with GPs and clinical staff.
• Liaise with clinical team on urgent referrals or emergencies.
• Provide non-clinical information to patients and families, including cancellation of appointments.

Skills

Administrative experience

Spreadsheets

Tools

Spreadsheets

Job description

Job Title: Clinical Support Team Administrator

Department: East Youth Team

Duration: This is a temporary role, and it is currently due to last until roughly 12 weeks

Location: Mariner House, 43 Handford Road, Ipswich, IP1 2GA

Working Pattern: 30 hours per week Mon & Tue + any 2 days between Wed - Fri 9am - 5pm

Pay Banding: Band 3 - £14.05 per hour

Trust: Norfolk and Suffolk NHS Foundation Trust

Strong administrative experience

ROLE SUMMARY

• Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.
• Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

DUTIES AND RESPONSIBILITIES

Clinical Support

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Communication

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
• Deal with telephone calls and general enquiries and maintain an efficient message system co ordinating with team members.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General

• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

What you'll learn

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

Benefits

• Competitive pay rates - work this week, get paid next week
• Essential support when you need it- 24/7 365 days - call us anytime
• Multi locational - work across neighbouring Trusts
• Manage your shifts and timesheets on the go - access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities - Keep up with the essentials and more
• Build holiday allowance for every shift you work - your work life balance is important to us
• Stakeholder pension scheme available - a flexible future for you and yours

About NHS Professionals

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Work Location: In person