Receptionist / Ward Clerk

NHS Professionals; Witney; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay rates

Multi locational shifts across trusts

My Bank shift portal accessibility

Training and development opportunities

Pension scheme

Job summary

NHS Professionals is seeking a Receptionist / Ward Clerk to provide comprehensive administrative support across multiple Community Hospital wards and outpatient departments in Oxfordshire. The role involves EMIS/EPIC system use, rostering, room bookings, and handling communications while ensuring a high standard of patient administration and confidentiality.

You will join a team that values accuracy, teamwork and flexibility across 6 hospital sites with a 37.5 hour work week, Monday to Friday,

Qualifications

• Experience working in NHS hospital administration.
• Proven ability to work across multiple sites and wards.
• Strong communication and organisation skills.

Responsibilities

• Provide multi-site administrative support across Community Hospital wards and outpatient departments.
• Be competent in EMIS and support staff with updates.
• Assist with rostering, room bookings, and e-procurement tasks.
• Type and distribute correspondence, minutes and other documents.
• Answer emails and phone enquiries and maintain filing systems.
• Cover ward clerk duties when required and support the team.

Skills

Epic system knowledge

Emis system knowledge

NHS experience (Hospital Admin)

Receptionist/Ward Clerk experience

Excellent communication

Telephone manners

Attention to detail

Excellent keyboard skills

Communication skills

Education

Vocational Level 3 Qualification

Tools

Epic

Emis

Job description

Receptionist / Ward Clerk

Location: Across multiple locations

Hours: 37.5 per week - Monday - Friday Hours will vary between 8am - 6pm, but only be up to 7.5 hours a day

Trust Location: Oxford Health NHS Foundation Trust

Contract Type: Temporary 6 months

DUTIES AND RESPONSIBILITIES

To provide multi-site comprehensive administrative support across all of the Community Hospital wards and outpatient departments, to enable delivery of a first-class patient journey. There are 6 Community Hospital sites covering Oxfordshire and flexibility on location of workplace will be required daily

Oxford Health is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Trust policies, procedures and guideline - It is a condition of your employment that as an employee you are expected to adhere to our policies, procedures and guidelines. These can all be found on the Trust’s website.

To provide the tasks and responsibilities listed below across 8 Community Hospitals wards, working where required on a daily basis. Cover will include administration, ward clerk and reception duties as required by the site.

To assist the team in all administration duties relating to the day to day running of the reception and outpatients’ service.

Provide a high standard of administration support to the Ward Management team.

Prioritise your own workload and act independently within appropriate guidelines.

To be competent on EMIS (patients electronic health record system), to become a champion and RA agent for the system to support all staff with training updates.

Support with all areas of the electronic rostering system Health Roster. This includes; printing out the weekly staff roster, making shift changes on the system, escalating vacant shifts in accordance with the trust policy to staffing solutions and updating the system accordingly.

Weekly fire alarm testing for the building and monthly emergency lights checking.

Updating the ward equipment spreadsheet with all new items.

E-procurement – electronic ordering of stock supplies.

To cover the ward clerk role on the ward when required.

Support with room booking requests for teams and individuals.

To accurately type and distribute correspondence, minutes and other documents.

To perform general office duties including: responding to email and phone enquiries. Answering the telephone, taking and recording messages accurately, responding to queries appropriately, following Trust procedures and protocols organise the maintenance of the filing systems.

To take accurate action notes and minutes as required arranging meetings and maintaining diaries.

To assist other team members in their work as required.

To undertake other duties as required by the Operational Support Managers.

You’ll learn the following whilst working at the trust:

• An in depth understanding of the roles and responsibilities involved in working within the NHS.
• Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
• A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

• Epic system knowledge
• Emis system knowledge
• NHS experience (Hospital Admin Background)
• Previous Receptionist/Ward Clerk experience
• Outstanding communication verbal and written
• Excellent telephone Manner
• Attention to detail
• Communication skills
• Excellent keyboard skills

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas