Clerical officer

NHS; Abergele; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Abergele is seeking a clerical officer to join their Ophthalmology department on a full-time, permanent basis. The role requires excellent IT skills and attention to detail to provide comprehensive clerical support for an efficient service. The ideal candidate will have qualifications in English and Maths, NVQ Level 2 in Administration or Customer Services, and experience in an NHS environment. The ability to speak Welsh is desirable but not mandatory.

Qualifications

• Experience in a relevant customer/patient service role is required.
• Experience working in the NHS and knowledge of hospital systems is preferred.
• Flexible approach to working duties is necessary.

Responsibilities

• Provide clerical support to the admin and clinical teams.
• Maintain case notes and repair damaged notes.
• Collect, retrieve, and distribute case notes or urgent files.

Skills

Proficient IT skills

Attention to detail

Team player

Ability to speak Welsh

Education

GCSE English and Maths

NVQ Level 2 in relevant Administration or Customer Services

Tools

WPAS

Microsoft Office

Job description

An exciting opportunity has arisen for a clerical officer to join the team on a full time, permanent basis at Abergele Hospital, Ophthalmology department.

The postholder will work as a member of a team providing an efficient and comprehensive clerical support service for the admin and clinical team thereby supporting the delivery of high quality service to patients and staff within the Department.

This is a great opportunity to work in and part of the NHS. We are looking for a confident and efficient person, who demonstrates a helpful, courteous, professional and sensitive manner at all times, to join our busy department.

Main duties of the job

Working as part of a large, busy but friendly team the postholder will cover the various administration areas within the department. A keen eye to detail and a high level of concentration and accuracy is required.

Proficient IT skills are an advantage (including experience of hospital systems such as WPAS and Microsoft office) as the post holder will be undertaking a variety of administrative duties to assist in the smooth day to day running of the department. The postholder will play a large part in the preparation of notes and compilation of new notes for the daily clinics, while maintaining case notes and ensuring they are in good condition and repair damaged notes when required. The job also entails the post holder to collect, retrieve and distribute case notes or urgent files manually when required to and from other areas of the hospital.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• GCSE English and Maths
• NVQ Level 2 in relevant Administration or Customer Services

Aptitude and abilities

• Ability to speak Welsh

Experience

• Admin experience in a relevant customer/patient service role
• Experience of working within the NHS (hospital environment) and knowledge of hospital systems

Other

• Flexible approach to working duties
• Understanding of the importance of maintaining medical records
• Team player
• Enthusiastic, confident with a positive attitude.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.