Cleaning Services Auditor

Sodexo; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading services provider in the UK is seeking a Cleaning Services Auditor at Merville Barracks, Colchester. This role involves ensuring service excellence and compliance with contractual requirements through detailed audits and effective communication with clients and teams. Candidates should possess strong organizational and communication skills, along with the ability to manage corrective actions. Opportunities for career development and various benefits are offered to successful applicants.

Benefits

Fully funded apprenticeship qualifications

Wellbeing Support with virtual GP

Cycle to Work Scheme

Qualifications

• Good level of numeracy and literacy.
• Ability to provide clear, concise information.
• IT skills for data entry including use of tablets.
• Desirable familiarity with internal audit processes aligned to ISO standards.

Responsibilities

• Conduct and complete all service audits accurately.
• Compile audit completion reports and submit them to the HSEQ team.
• Raise Improvement Reports highlighting areas of failure.
• Interface with clients during accompanied audits.
• Ensure compliance with HASWA, identify and report health and safety issues.

Skills

Attention to detail

Organizational skills

Strong communication skills

Tools

Audit apps

Data entry software

Job description

40 hours per week, Monday - Friday, 08:00 - 16:30. £12.71 per hour. Free car parking.

We are seeking a Cleaning Services Auditor to join our Sodexo team at Merville Barracks, Colchester. This role is critical in ensuring service excellence, compliance with contractual requirements, and the consistent delivery of high cleaning standards. The successful candidate will conduct service audits, raise and track corrective actions, liaise with clients and operational teams, and support health, safety, and quality compliance across the site. Strong attention to detail, organisational skills, and the ability to communicate effectively at all levels are essential.

What You’ll Do

• Audit & Compliance: conduct and complete all service audits accurately and on time, in line with contractual requirements and Service Standard Statements.
• Complete service audits using the IT system audit platform.
• Adhere to monthly sampling timescales to ensure sufficient audit coverage.
• Maintain objectivity and impartiality while auditing in line with policy and procedure.
• Compile audit completion reports and submit them to the HSEQ team within agreed deadlines.
• Produce trend analysis charts for repetitive failures when requested.
• Corrective Actions & Reporting: raise Improvement Reports highlighting areas of failure and communicate these for action.
• Record, monitor, review, and follow up Improvement Reports, updating the central register.
• Work closely with the Cleaning Services Manager to ensure agreed corrective actions are implemented.
• Interface with managers and front-line employees to communicate audit outcomes clearly.
• Client & Stakeholder Engagement: interface with clients during accompanied audits, particularly where failures occur or results are contested.
• Deliver Service Excellence to colleagues and clients at all times.
• Health, Safety & Quality: ensure compliance with HASWA, identify and report health and safety issues, raise Near Misses, complete Safety Walks and Safety Observations via SALUS App.
• Observe all Sodexo and/or Authority Health & Safety, Fire, Environmental, and QA policies and procedures.
• Operational & Administrative Duties: support additional auditing requirements including window cleaning, periodic cleans, racking inspections and flushing records.
• Cover absence within the cleaning department as required.
• Be flexible to cover other areas within the Colchester PFI where there is a business need.
• Carry out additional ad hoc duties as required.

What You Bring

• Good level of numeracy and literacy.
• Strong communication skills with the ability to provide clear, concise information.
• Driven by quality, with a commitment to delivering the highest standards of service.
• Good organisational skills with strong administrative record‑keeping ability.
• Ability to prioritise workload and meet tight deadlines.
• Ability to establish and maintain positive working relationships at all levels.
• Experience or knowledge of cleaning environments.
• IT skills for data entry, including use of tablets, Android phones, and audit apps.
• Desirable: familiarity with internal audit processes aligned to ISO standards.

What We Offer

• Fully funded apprenticeship qualifications.
• Career development opportunities within Sodexo.
• A friendly and supportive work environment.
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.