Cleaning Performance Support Manager

ISS Facilities Services; South Heighton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading facility management company is seeking a proactive Cleaning Performance Support Manager to drive standards and operational excellence. This role involves delivering training and conducting audits across various sites, ensuring teams are equipped and aligned with best practices. A UK driving licence is required, and experience in the cleaning industry is advantageous but not strictly necessary. Join our team to make a significant impact within a forward-thinking organization promoting inclusivity and career growth.

Benefits

Access to career development opportunities

Inclusive working environment

Potential for progression into senior roles

Qualifications

• Experience delivering training in a formal or informal setting.
• Cleaning industry experience is beneficial but not mandatory.
• Proactive mindset and willingness to learn.

Responsibilities

• Travel to various locations for training and audits.
• Conduct compliance audits to achieve high standards.
• Act as a point of contact during on‑site visits.

Skills

Delivering training

Attention to detail

Engaging with diverse teams

Troubleshooting operational issues

Education

UK driving licence

Job description

Cleaning Performance Support Manager

Contract: Cleaning

Location: London, E14 9SH

Hours of work: 37.5

Contract Type: Permanent

We are seeking a proactive and detail-oriented Cleaning Performance Support Manager to join our team and play a key role in delivering the global Pure Space programme within ISS.

This is an exciting opportunity for someone passionate about driving standards, compliance, and operational excellence across multiple sites.

Job Description

In this varied role, you will split your time between delivering training and conducting audits, ensuring cleaning teams are equipped to use products correctly and effectively.

You’ll be instrumental in supporting site mobilisations, troubleshooting issues, and influencing best practice across a wider region. No two days are the same, and on non‑travel days, you’ll have the flexibility to work from home or the office.

Key Responsibilities

• Travel to various locations to support on‑site deployments, training, and audits
• Deliver engaging, in‑person training sessions to site teams
• Conduct compliance audits and implement action plans to achieve 100% standards
• Act as the primary point of contact during on‑site visits for Pure Space‑related queries
• Support training needs and provide education and guidance to cleaning teams
• Troubleshoot operational issues and ensure effective use of cleaning products
• Assist with site mobilisations and pilot projects, including training new staff
• Collaborate with teams to maintain consistency and drive productivity across sites

Professional and Personal Competencies / Qualifications

• Confident in delivering training (formal experience helpful but not essential)
• Strong attention to detail for accurate audits
• Willingness to travel frequently and stay overnight
• UK driving licence required
• Cleaning industry experience beneficial but not mandatory
• Positive attitude and ability to engage with diverse teams
• Experience with audits, ideally from a supervisor or manager role
• Proactive mindset, eagerness to learn, and ambition to progress

Why Join Us?

• A fantastic opportunity for those looking to step up from managing a single site or small portfolio
• Ideal progression for Cleaning Managers or experienced Supervisors seeking broader exposure
• Be part of ISS Cleaning – our most important global service line, offering high visibility
• Join a forward‑thinking team driving significant change through the Pure Space programme
• Access career development opportunities and build a strong internal reputation
• Platform for progression into senior operational or specialist roles

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisations with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]