Claims Support Administrator — Path to Claims Handling

Verisk; Norwich; Sur place; GBP 21 000 - 31 000; Plein temps

Résumé du poste

Verisk is seeking several Business Support Administrators in Norwich to manage incoming correspondence by email or phone. You will allocate items to the correct claim, create files where needed, and ensure all actions align with customer agreements. The role offers pathways to progress into a Claims Handling team over time.

You will be expected to handle calls professionally and transfer them as required, contributing to efficient claim processing in a dynamic environment.

Qualifications

• Experience handling correspondence via email and phone.
• Ability to allocate correspondence to the correct claim.
• Able to create a new file when required and track actions.
• Maintain professional communication with customers and colleagues.

Responsabilités

• Manage incoming correspondence via email and telephone.
• Allocate correspondence to the correct claim and create files as needed.
• Ensure actions are carried out per the agreement with customers.
• Answer and transfer incoming calls in a professional manner.

Connaissances

Email handling

Phone handling

Claim routing

File creation

Professionalism

Outils

CRM software

MS Office

Description du poste

Verisk is seeking several Business Support Administrators in Norwich to manage incoming correspondence by email or phone. You will allocate items to the correct claim, create files where needed, and ensure all actions align with customer agreements. The role offers pathways to progress into a Claims Handling team over time.

You will be expected to handle calls professionally and transfer them as required, contributing to efficient claim processing in a dynamic environment.