Senior Technical Claims Specialist

Internationalinsuranceprofessionals; Norwich; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Marsh in Norwich is seeking a Claims Handler (or Senior Claims Handler, depending on experience) for a hybrid role requiring three days in the office. This is a technical role, not a call centre, dealing with large, complex global insurance contracts and high-value placements.

You will handle new claim notifications, negotiate settlements with insurers, review policy wordings and meet client SLA targets while maintaining high service standards and autonomy.

Qualifications

• Experience in claims handling is ideal; other insurance-related experience may be considered.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

Skills

Claims handling

Attention to detail

Planning and organisation

Analytical thinking

Verbal and written communication

Numeracy

Adaptability

Education

General education

Job description

Marsh in Norwich is seeking a Claims Handler (or Senior Claims Handler, depending on experience) for a hybrid role requiring three days in the office. This is a technical role, not a call centre, dealing with large, complex global insurance contracts and high-value placements.

You will handle new claim notifications, negotiate settlements with insurers, review policy wordings and meet client SLA targets while maintaining high service standards and autonomy.