Motor Claims Triage Specialist

Aviva plc; Norwich; Hybrid; GBP 12,000 - 17,000; Full time

Job summary

Aviva plc in Norwich is looking for Triage Handlers to join our Personal Lines team on a temporary basis. You will be the first point of contact for customers making or querying claims, gathering information, and directing calls to the right team.

The role requires empathy, strong listening, and a customer-focused approach. You’ll receive full training and work a 9:00–17:30 Monday–Friday shift in a fast-paced environment, with opportunities to develop IT skills using Outlook and Word.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to gather information efficiently from customers.
• Willingness to learn and work as part of a team.
• Good IT skills, including MS Office applications.

Responsibilities

• Be the first point of contact for customers making or querying claims.
• Gather relevant information to route calls to the correct team.
• Support a fast-paced triage process and adapt to changing priorities.

Skills

Fast-paced environment

Customer service

Empathy

Active listening

Team player

Willingness to learn

Adaptability

Digital & online tasks

IT skills

MS Office basics

Tools

Microsoft Outlook

Microsoft Word

Job description

Aviva plc in Norwich is looking for Triage Handlers to join our Personal Lines team on a temporary basis. You will be the first point of contact for customers making or querying claims, gathering information, and directing calls to the right team.

The role requires empathy, strong listening, and a customer-focused approach. You’ll receive full training and work a 9:00–17:30 Monday–Friday shift in a fast-paced environment, with opportunities to develop IT skills using Outlook and Word.