Business Support Adminstrator

Verisk; Norwich; On-site; GBP 21,000 - 31,000; Full time

Job summary

Verisk is seeking several Business Support Administrators in Norwich to manage incoming correspondence by email or phone. You will allocate items to the correct claim, create files where needed, and ensure all actions align with customer agreements. The role offers pathways to progress into a Claims Handling team over time.

You will be expected to handle calls professionally and transfer them as required, contributing to efficient claim processing in a dynamic environment.

Qualifications

• Experience handling correspondence via email and phone.
• Ability to allocate correspondence to the correct claim.
• Able to create a new file when required and track actions.
• Maintain professional communication with customers and colleagues.

Responsibilities

• Manage incoming correspondence via email and telephone.
• Allocate correspondence to the correct claim and create files as needed.
• Ensure actions are carried out per the agreement with customers.
• Answer and transfer incoming calls in a professional manner.

Skills

Email handling

Phone handling

Claim routing

File creation

Professionalism

Tools

CRM software

MS Office

Job description

We are now looking for several Business Support Administrators to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.

As a Business Support Administrator, you will manage the incoming correspondence, whether this be via email or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. You would be responsible for answering all incoming calls and transferring them where necessary in a professional manner.

It doesn’t need to stop there, we pride ourselves on progressing our employees, which means you could develop into a Claims Handling team within time.