Claims Triage Specialist – Customer Focus (Flexible Hours)

Aviva; Norwich; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

Aviva is seeking temporary Triage Handlers in Norwich for its Personal Lines team. You will be the first contact for customers reporting claims or queries, gathering information to direct calls to the right team. Full training will be provided, and you should be polite, a good listener, and able to work efficiently in a fast-paced setting.

Strong IT skills (Outlook and Word) and a customer-first approach are essential, with flexibility around location and hours under hybrid arrangements.

Qualifications

• Ability to work in a fast-paced environment and multitask.
• Commitment to delivering brilliant customer service.
• Willingness to learn and support others as part of a team.
• Flexibility to adapt to change and improve the customer journey.

Responsibilities

• Be the first point of contact for customers reporting claims or queries.
• Gather information efficiently to direct calls to the correct team.
• Provide polite, empathetic support and ensure accurate data capture.

Skills

Fast-paced work

Customer service

Willingness to learn

Adaptability to change

IT skills (Outlook/Word)

Tools

Microsoft Outlook

Microsoft Word

Job description

Aviva is seeking temporary Triage Handlers in Norwich for its Personal Lines team. You will be the first contact for customers reporting claims or queries, gathering information to direct calls to the right team. Full training will be provided, and you should be polite, a good listener, and able to work efficiently in a fast-paced setting.

Strong IT skills (Outlook and Word) and a customer-first approach are essential, with flexibility around location and hours under hybrid arrangements.