Claims Support & Correspondence Specialist

Verisk Analytics, Inc.; Norwich; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays + Buy&

Progression opportunities

Pension Scheme

Group Life Assurance

And more

Job summary

Verisk Analytics, Inc. in Norwich seeks several Business Support Administrators to join a team recognised by Forbes as a World’s Best Employer and Best Employer for Women.

You will manage incoming correspondence via email or phone, allocate to the correct claim, create new files, and ensure all actions align with the customer agreement. You could progress into a Claims Handling team over time, with a hybrid working model and a benefits package including pension, life assurance, and holiday

Qualifications

• Must have a keen eye for detail and accuracy.
• Comfortable using computers and learning new systems.
• Customer-focused approach with a passion for great service.
• Clear, professional written and phone communication skills.

Responsibilities

• Data extract all relevant claim information onto the system with high accuracy.
• Scan incoming post and upload to the system.
• Create new claims and highlight duplicates where applicable.
• Complete bulk upload spreadsheets and distribute responses.
• Redirect correspondence as required.
• Handle inbound calls professionally and transfer as needed.
• Identify urgent post and elevate appropriately.
• Maintain service levels and team targets.
• Ensure quality standards for audits and internal processes.
• Deliver professional customer service to internal and external customers.

Skills

Attention to detail

Computer literacy

Customer-focused

Clear communication

Team player

Organisational skills

Proactive

Patience

Willingness to learn

Job description

Verisk Analytics, Inc. in Norwich seeks several Business Support Administrators to join a team recognised by Forbes as a World’s Best Employer and Best Employer for Women.

You will manage incoming correspondence via email or phone, allocate to the correct claim, create new files, and ensure all actions align with the customer agreement. You could progress into a Claims Handling team over time, with a hybrid working model and a benefits package including pension, life assurance, and holiday