Business Support Adminstrator

Maplecroft; Norwich; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

Maplecroft in Norwich is seeking several Business Support Administrators. You will manage incoming correspondence via email or telephone and allocate to the correct claim.

You will create new files when needed and ensure all actions on the claim align with customer agreements. You will answer calls and transfer them professionally.

The role offers opportunities to progress into a Claims Handling team over time.

Qualifications

Responsibilities

• Manage incoming correspondence via email or telephone, allocate to the correct claim.
• Create a new file where one does not exist and ensure actions on the claim follow the agreement with customers.
• Answer incoming calls and transfer them professionally to the appropriate team.

Job description

We are now looking for several Business Support Administrators to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.

As a Business Support Administrator, you will manage the incoming correspondence, whether this be via email or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. You would be responsible for answering all incoming calls and transferring them where necessary in a professional manner.

It doesn’t need to stop there, we pride ourselves on progressing our employees, which means you could develop into a Claims Handling team within time.