Claims Operations Technician

Aviva; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A financial services company seeks a Claims Operations Technician to support their claims function. The role involves problem-solving and collaborating with various teams to enhance customer outcomes. The successful candidate will need strong analytical skills and a familiarity with Lloyd's platforms. With a competitive salary and numerous benefits such as bonuses, pension contributions, and flexible working options, this position promotes both personal development and a supportive work environment.

Benefits

Competitive starting salary

8% bonus opportunity

Generous pension scheme

29 days holiday

Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive parental leave policies

Flexible benefits

Paid volunteering days

Responsibilities

• Ensure claims processes run smoothly and efficiently.
• Work closely with internal stakeholders and market platforms.
• Provide insights and solutions for claims operations.

Skills

Strong analytical skills

Excellent written and verbal communication skills

Ability to manage workload and prioritise

Familiarity with Lloyd’s and Velonetic platforms

Interest in learning Power BI, SQL, Python

Job description

Overview

Claims Operations Technician-Salarycompetitive

Are you someone who loves working with data and driving operational excellence?

This isa great jobfor someone who enjoys problem-solving, collaborating with different teams, and making a real impact on customer outcomes.The position is well suited for someone with previous experience or an interest in working within the Lloyd’s of London regulatory environment.

A bit about the job:

You’lljoin our Claims Operations team, which plays a vital role in supporting the wider claims function to deliver exceptional service and positive outcomes for our customers. The role exists to ensure claims processes run smoothly and efficiently, helping us meet regulatory requirements and improve performance.You’llwork closely with internal stakeholders, market platforms, and regulators, providing insights and solutions that make a difference. Your work will help usmaintainstrong governance and deliver projects that shape the future of claims operations.

Skills and experiencewe’relooking for:

• Strong analytical skills and confidence working with data
• Excellent written and verbal communication skills
• Ability to manage your own workload and prioritise effectively
• Familiarity with Lloyd’s andVeloneticplatforms (e.g., ECF, Claims Reporting Suite)
• Interest in learning tools like Power BI, SQL, or Python

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salarycompetitive(depending on location, skills, experience, and qualifications)
• Bonus opportunity –8%of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

We'd love it if you couldsubmityour application online. If yourequirean alternative method of applying, or if you have any queries in relation to the vacancy,please email [e-mail].

Aviva is for everyone:

We’reinclusive andwelcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a lookhere

We'dlove it if you couldsubmityour application online. If yourequirean alternative method of applying, or if you have any queries in relation to the vacancy,please [e-mail].