Claims Officer | Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare provider in Lancashire is seeking a highly organised individual to join their legal team, handling litigation claims and providing essential legal support. The ideal candidate will possess excellent communication and interpersonal skills, experienced in managing claims and conducting investigations. This role offers an opportunity to contribute to a team focused on safe and sustainable care for the community.

Qualifications

• Strong ability to build and maintain relationships.
• Experience in managing litigation claims.
• Knowledge of clinical negligence and public liability claims.

Responsibilities

• Manage day-to-day operations of litigation claims.
• Conduct preliminary investigations into allegations.
• Provide legal advice to the team on claims management.

Skills

Excellent verbal and written communication

Organisational skills

Interpersonal skills

Legal knowledge pertaining to claims

Job description

Overview

We are looking for a highly organised individual with excellent verbal and written communication to join the legal team at Blackpool Teaching Hospitals. A professional manner and strong interpersonal skills are vital, with the ability to build and maintain good relationships with individuals at all levels. You will take an active role in supporting the processing of potential claims by conducting preliminary investigations into allegations and small claims.

Responsibilities

• Manage the day-to-day operations of litigation claims, including Clinical Negligence, Employer Liability, and Public Liability Claims. Provide essential "in-house" legal advice, contributing to the legal team's success.
• Assist in supporting the processing of potential claims and take responsibility for carrying out preliminary investigations into such allegations and in conducting investigations into small claims.
• In the absence of the Legal Services Manager, seek clarification of legal advice from the Deputy Director of Quality Governance, the Trust Solicitors, or National Health Service Resolution (NHSR) where appropriate on clinical negligence case management.
• Assist the Legal Services Manager with inquest funding applications and evaluate risk management issues arising from the above claims.
• In the absence of the Inquest Manager, provide advice, support, and education to staff on medico-legal matters including Coroner’s inquests and other Court proceedings.
• In the absence of the Head of Legal Services & Claims, seek clarification of legal advice from Trust Solicitors or NHSR on clinical negligence case management.
• Provide ongoing advice, support, and education to staff on medico-legal matters as part of risk management and claims handling.

Organisation Context

Vision - to improve the lives of people who live, work and volunteer on the Fylde Coast and beyond.

Mission - To deliver safe, effective, sustainable care for everyone, every day.

Values - The Trust’s values "Caring, Safe and Respectful" help to represent the culture of the Trust and to communicate who the Trust is and how they do things. They also play an important part in encouraging people to come and work and be part of the Trust themselves.

Five-Year Strategy

Our Five-Year Strategy 2022-2027: In January 2022 we invited staff, patients, carers, the local community, and key partners to be involved in the development of our 2022-2027 strategy. Following this engagement, we developed the strategy to clearly indicate our vision - to improve the lives of people who live, work and volunteer on the Fylde Coast and beyond. The approach we took to do this was key and shows that we are committed to listening to our staff and actively engaging patients in how we deliver safe, effective, sustainable care for everyone, every day. Together, our engagement community told us what’s important to them: Being an employer of choice; Recruiting and retaining staff, especially from local areas; Growing excellence through training, education, research and innovation; Health promotion and prevention; Improving our impact on the environment; Creating safe, healthy environments to work and receive care in.

Application

This advert closes on Sunday 28 Sep 2025