Claims Handler & Customer Advocate – Remote-Friendly

enable Recruitment; Bristol; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A dynamic specialist insurance company is seeking a Claims Handler to manage insurance claims and provide exceptional service. You will play a vital role in ensuring claims are handled fairly and efficiently while balancing customer interaction with analytical tasks. Ideal candidates will have an understanding of insurance products and strong interpersonal skills. This full-time role offers competitive pay and opportunities for remote work alongside collaboration with the team.

Benefits

Competitive salary package

Remote working with collaboration opportunities

Exposure to a regulated insurance environment

Collaborative team culture

Qualifications

• Experience in insurance, claims handling, or customer service is desirable.
• Understanding of insurance products and policy wordings is beneficial.
• Familiarity with claims management systems.

Responsibilities

• Manage insurance claims from first notification to final settlement.
• Register new claims via phone, email, and electronic systems.
• Assess policy coverage and determine claim validity.
• Communicate settlement decisions clearly to customers.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Analytical decision-making ability

Confident managing multiple cases

Resilience under pressure

Tools

Microsoft Office

Job description

A dynamic specialist insurance company is seeking a Claims Handler to manage insurance claims and provide exceptional service. You will play a vital role in ensuring claims are handled fairly and efficiently while balancing customer interaction with analytical tasks. Ideal candidates will have an understanding of insurance products and strong interpersonal skills. This full-time role offers competitive pay and opportunities for remote work alongside collaboration with the team.