Claims Handler CH2

Davies; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm is seeking a Claims Handler to join their Casualty Team in Liverpool. The role involves managing a caseload of Public and Employers Liability claims up to £20,000, ensuring quality service and maintaining data accuracy. Applicants should have relevant experience or a law degree, alongside strong communication and negotiation skills. This position offers a hybrid work model with competitive benefits.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service benefit after 1 year

Pension Contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Access to Online Discount Sites

Discounted Memberships and Tickets

Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent.
• Strong communication and negotiation skills required.
• Experience with MOJ Claims Portal preferred.

Responsibilities

• Manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims.
• Maintain accurate data on case management system.
• Comply with client SLA’s and maintain quality service standards.

Skills

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Client care skills

Ability to manage workload

Ability to work independently

Experience of MOJ Claims Portal

Education

Law degree or equivalent

Job description

Overview

Claims Handler CH2 – Department: Legal; Employment Type: Permanent - Full Time; Location: Liverpool.

Description: Is it time to open new doors in your legal journey? If so we are seeking a Claims handler to join our Casualty Team. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £20,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.

Responsibilities

• To pro-actively manage a caseload of Public Liability, Employers Liability, Property Damage & Product Liability claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Working Hours: 35 hours per week. Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• 12 months relevant experience or 6 months experience plus law degree or equivalent
• Experience of MOJ Claims Portal
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

• We are connected
• We are Dynamic
• We are Innovative
• We succeed together

Benefits

• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation