Claims Handler

Aviva; Prestwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in the UK seeks an experienced claims handler for its Commercial Property Claims Team. This role involves supporting customers throughout the claims process, coordinating repairs, and maintaining excellent relationships with brokers. Successful candidates will have experience in commercial property claims, strong multitasking skills, and a commitment to customer service. The position offers a hybrid work model with flexible hours, generous benefits, and competitive starting salary ranging from £26,900 depending on experience.

Benefits

Bonus opportunity – 6 % of salary

Generous pension scheme

25 days holiday plus bank holidays

Employee discounts on Aviva products

Free Aviva shares through Matching Share Plan

Supportive parental and carer policies

Paid volunteering days

Wellbeing support and tools

Qualifications

• Previous experience in commercial property claims or claims handling is essential.
• Ability to multitask and prioritize responsibilities in a dynamic setting.
• Willingness to learn, assist colleagues, and embrace change.

Responsibilities

• Support customers and brokers throughout the claims process.
• Coordinate property repairs and process settlements.
• Build strong relationships with brokers and update customers on progress.

Skills

Commercial Property Claims Experience

Fast-Paced Environment

Team Collaboration

Customer Focus

Digital Proficiency

Tools

Microsoft Outlook

Microsoft Word

Job description

Your Career with Our Commercial Property Claims Team!

Starting salary from £26,900 (depending on skills and experience) plus additional benefits.

Are you an experienced claims handler looking for a new challenge, or ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team.

Overview

In this role you will support our customers and brokers throughout the commercial property claims process, from the initial claim report to final resolution. You will coordinate the arrangement of property repairs, process settlements, and provide updates on liability and progress. Your responsibilities include building strong relationships with brokers, minimising inconvenience to customers’ daily operations, juggling multiple tasks at pace, and utilising a range of digital systems.

Skills and Experience We’re Looking For

• Commercial Property Claims Experience: Previous experience in commercial property claims or claims handling is essential.
• Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

Work Arrangement

We support smart working. Once you’ve completed training and are fully prepared, this role transitions to a hybrid model: 50 % office, 50 % remote.

Flexible hours with a standard 35‑hour full‑time contract, plus options for part‑time working. You may also opt for a 40‑hour contract with approval. Hours cover our opening times of 8:00 am to 6:00 pm (Monday – Friday). Locations: Glasgow/Manchester.

Benefits

• Starting salary from £26,900 (location, skills, experience, qualifications).
• Bonus opportunity – 6 % of annual salary (performance dependent).
• Generous pension scheme – Aviva contributes up to 14 % of your contribution.
• 25 days holiday plus bank holidays; buy/sell up to 5 days.
• Up to 40 % discount on Aviva products and other retailer discounts.
• Up to £1,200 free Aviva shares per year through the Matching Share Plan.
• Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Flexible benefits such as cycle‑to‑work.
• Paid volunteering days (3) to support Aviva Communities.
• Wellbeing support and tools.

Equality, Diversity & Inclusion

We’re inclusive and welcome applicants from all backgrounds and experiences. We interview every disabled applicant who meets the minimum criteria; please email us if you require a supported interview. We consider all forms of flexible working, including part‑time and job shares.