Claims Handler

Nashrock Insurance Recruitment; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading insurance brokerage is looking for an experienced Commercial Claims Handler to join its team in the UK. The successful candidate will manage a caseload of fleet and various commercial claims while ensuring high service standards. This role requires 2–3 years of experience in claims handling and offers a competitive salary along with opportunities for career progression. The position is office-based, fostering growth within a developing claims function.

Benefits

Competitive salary

Flexibility for the right candidate

Career progression opportunities

Qualifications

• 2–3 years’ experience in commercial claims handling within an insurance broking environment.
• Strong knowledge of fleet claims handling is highly desirable.
• Confident communicator with strong relationship management skills.

Responsibilities

• Manage a caseload of commercial insurance claims from notification to settlement.
• Liaise with clients, insurers, and loss adjusters for efficient outcomes.
• Support junior team members with technical guidance.

Skills

Experience handling commercial claims

Knowledge of fleet claims

Relationship management

Organisational skills

Claims handling procedures

Technical understanding

Education

CII qualifications

Job description

Job Title: Commercial Claims Handler

Location: Office Based (Monday – Friday, 9:00am – 5:00pm)

Salary: £30,000 – £50,000 (flexible for the right candidate, depending on experience)

About the role

A well-established and growing insurance brokerage is seeking an experienced Commercial Claims Handler to join its expanding claims team. This is an excellent opportunity for a candidate with a strong broking background who enjoys managing claims from notification through to settlement, while delivering a high standard of service to clients and insurers.

The role will primarily focus on the handling of fleet claims, which currently form a significant part of the day-to-day claims activity. However, the successful candidate will ideally have exposure to a wider range of commercial claims including Employers’ Liability (EL), Public Liability (PL), and Contractors All Risks (CAR).

This position will develop over time, and the business is looking for someone who can also act as a technical support and sounding board for junior team members as the team continues to grow.

Key Responsibilities

• Managing a caseload of commercial insurance claims from first notification through to settlement
• Handling a high volume of fleet claims, ensuring prompt and accurate progression
• Liaising with clients, insurers, loss adjusters, solicitors, and other third parties to ensure efficient claims outcomes
• Ensuring claims are managed in line with policy terms, insurer requirements, and FCA regulations
• Providing clear and confident advice to clients throughout the lifecycle of the claim
• Reviewing documentation, gathering evidence, and supporting the negotiation of fair settlements
• Identifying potential coverage issues, reserving considerations, and escalation requirements
• Maintaining accurate claims records and diary management to ensure deadlines are met
• Supporting junior members of the team with technical guidance and best practice processes
• Assisting with continuous improvement of internal claims processes and procedures

Skills & Experience Required

• 2–3 years’ experience handling commercial claims within an insurance broking environment
• Strong working knowledge of fleet claims handling is highly desirable
• Exposure to EL / PL / CAR claims would be advantageous
• Confident communicator with strong relationship management skills
• Excellent organisational skills and ability to manage a busy caseload effectively
• Strong technical understanding of claims handling procedures and insurer processes
• Ability to work independently while also contributing to a team environment
• A proactive mindset and willingness to support and mentor junior colleagues

Desirable

• Progress towards, or completion of, CII qualifications (or willingness to work towards them)
• Experience handling more complex or disputed claims
• Experience dealing directly with insurers and loss adjusters at a technical level

What’s on Offer

• Competitive salary with flexibility for the right candidate
• Office-based working environment (Monday – Friday, 9am–5pm)
• Opportunity to play a key part in a developing claims function within a growing brokerage
• Career progression and increasing responsibility as the role evolves