Claims Handler

Markel; Croydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Croydon is seeking a Legal Expenses Claims Handler to manage civil litigation claims. The role requires strong analytical and communication skills, along with experience in claims handling or civil litigation. You will assess claims, guide customers through legal disputes, and collaborate with solicitors. The firm offers a competitive salary, generous benefits package, and opportunities for professional growth in a supportive environment. Hybrid work options available.

Benefits

25 days paid holiday

Generous annual bonus

Strong benefits package

Private medical and dental cover

Qualifications

• Experience in claims handling or civil litigation.
• Solid understanding of civil litigation processes.
• Strong analytical skills and sound decision-making.
• Clear, confident communication.

Responsibilities

• Assess and validate new civil litigation claims.
• Handle a varied caseload including contractual disputes.
• Translate complex legal issues into clear explanations.
• Provide guidance at every stage of the customer journey.

Skills

Claims handling

Civil litigation processes

Communication skills

Analytical skills

Education

LLB, LPC, SQE, CILEx or similar

Job description

Overview

Legal Expenses Claims Handler — Manchester or Croydon | Hybrid | Great Salary + Bonus + Exceptional Benefits

Ready to grow your legal or claims career with a company powered by people, purpose, and possibility?

At Markel, we give businesses and individuals the confidence to take on what’s next — and you could play a vital part in that mission.

If you’re someone who thrives on solving problems, guiding people through challenging situations, and making a genuine impact, this is your opportunity to join a team where your expertise truly matters.

Why this role matters:

Legal disputes can be overwhelming for professionals and business owners. That’s why Markel provides industry‑leading legal expenses insurance backed by expert in‑house claims handlers and the award‑winning Markel Law.

As a Legal Expenses Claims Handler, you’ll be the calm, knowledgeable, and trusted voice that helps our customers navigate civil disputes — from contractual issues and defamation claims to landlord/tenant challenges and property matters.

You’ll handle end‑to‑end claims, collaborate with specialist solicitors, and provide the clarity and confidence our customers need when the unexpected happens.

What you’ll be doing:

Claims Ownership & Strategy

• Assess and validate new civil litigation claims against policy terms.
• Handle a varied caseload including contractual disputes, property damage, nuisance, boundary issues, and more.
• Evaluate evidence, prospects of success, proportionality, and recommend the right strategy.
• Set and review reserves as cases evolve.

Supporting Customers & Stakeholders

• Translate complex legal issues into clear, friendly explanations.
• Work closely with policyholders, panel solicitors, and brokers to keep claims progressing smoothly.
• Provide guidance at every stage of the customer journey.

Technical & Legal Insight

• Apply your knowledge of civil litigation, CPR, and dispute resolution.
• Review legal advice for alignment with policy terms and best outcomes.
• Identify ADR opportunities such as mediation or negotiation.

Quality, Compliance & Continuous Improvement

• Maintain high standards of accuracy, documentation, and regulatory compliance.
• Participate in audits and help shape ongoing team and process enhancements.

What we’re looking for:

Must‑haves

• Experience in claims handling or civil litigation (e.g., paralegal, legal advisor, insurer role).
• A solid understanding of civil litigation processes and evidence requirements.
• Strong analytical skills and sound decision‑making.
• Clear, confident communication — you can make legal concepts easy to understand.
• Ability to juggle multiple complex cases with great organisation.

Nice‑to‑haves

• Legal qualifications: LLB, LPC, SQE, CILEx, or similar.
• Experience in legal expenses insurance, a law firm, or civil liability claims.
• Familiarity with CPR, ADR, and digital claims systems.

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus generous annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

We are an equal opportunity employer and value diversity.