Claims Handler

Massenhove Recruitment Limited; Aylesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the UK is seeking a Claims Handler/Senior Claims Handler to join their growing Client Claims Teams. This role is suitable for experienced Claims Handlers or individuals with a strong customer service background. Key responsibilities include managing a portfolio of claims, building relationships with clients and suppliers, and ensuring effective communication throughout the process. A relevant qualification is preferred.

Qualifications

• Experience in handling insurance claims or strong customer service background.
• Capability to build relationships with clients and suppliers.
• Familiarity with GDPR compliance.

Responsibilities

• Take ownership of a portfolio of claims from first instruction to completion.
• Build relationships with clients and suppliers and ensure strong communication.
• Handle inbound and outbound calls regarding claims.

Skills

Customer service skills

Communication skills

Education

Cert CII or relevant qualification

Job description

Claims Handler / Senior Claims Handler - Property Claims

Job Market – Insurance Claims

About the role

My client are currently recruiting for Claims Handlers / Senior Claims Handlers to join their growing Client Claims Teams. This role is open to experienced Claims Handlers but also to individuals with a strong customer service background.

Key duties

• Take ownership of a portfolio of claims to allow for efficient and effective handling of those claims from first instruction until completion of the building repairs and / or drying / restoration.
• Building relationships with key stakeholders including our clients and suppliers and ensuring strong communication throughout.
• Claim opening – Secondary notification of loss
• Supplier allocation
• First point of contact for customers
• Effective stakeholder communication – both internal and external
• Inbound and outbound call handling
• Keeping claims systems updated
• Handling low level complaints to ensure quick resolution
• Ensuring Data is handled responsibly and is compliant with GDPR
• Supporting and offering guidance to suppliers
• Effective Claim Management

Key requirements

• Cert CII or similar and / or happy to work towards a relevant qualification
• Strong communication Skills and comfortable in building …