Claims Administrator

Personnel Solutions (Midlands) Ltd; Mansfield; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Mansfield is seeking an organized Claims Administrator to assist with managing the end-to-end process of claims. Responsibilities include the setup of job files, liaising with site staff and clients, and handling customer inquiries. The role requires a good educational background, excellent communication skills, and experience in administrative procedures. The position offers a salary of £26,000 per annum and is full-time from Monday to Friday.

Qualifications

• Experience in customer communication and administrative procedures is essential.
• Excellent communication skills and a professional telephone manner are required.
• Ability to manage workloads and work effectively individually and in a team is crucial.

Responsibilities

• Complete the initial set up of all new files.
• Produce daily worksheets for site visits.
• Liaise with technicians and external providers.

Skills

Customer communication

Administrative procedures

Microsoft products

Communication skills

Work effectively in a team

Education

Good standard of education

Job description

Overview

Personnel Solutions is looking for an organised and experienced Claims Administrator to join their team in Mansfield. This will be primarily to assist with the management of the end‑to‑end process of new and existing work by following the guidelines and procedures in place with clients and the business to achieve set KPI's and SLA's.

Hours

Monday to Friday 8am-5pm

Salary

£26,000pa

Responsibilities

• Complete the initial set up of all new files, including electronic and manual records.
• Set up and accurate recording of dates for new and existing job files
• Produce daily work sheets and other documentation necessary for site visits.
• Liaising with Technicians and other site staff to ensure the correct documentation is in place.
• Liaise with external providers where required to book relevant appointments.
• Professionally deal with the handling of customer and client enquires and requests.
• Assist with the deployment of staff to ensure that off site and on‑site requirements are effectively resourced.

Skills/Experience

• Good standard of education.
• Experience of Customer communication/involvement.
• Good understanding of administrative working procedures Skills.
• Excellent communication skills and telephone manner.
• Ability to work effectively individually and as part of a team.
• To be able to proactively manage workloads and complete tasks in a timely manner.
• Good interaction with colleagues to ensure continuous workflow.
• Computer literate with experience in the use of Microsoft products.

To apply for the Claims Administrator role please do so online and a member of the team will be in touch.