Administrator | Claims Assistant

Skillframe Limited; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

Skillframe Limited in the Hampton Court area is seeking an Administrator/Claims Assistant to join the Head Office team. This full-time, office-based role offers 8:30am–5:30pm hours and a salary of £25,000–£30,000 per year depending on experience.

You’ll own claims managed by Head Office and territories, work with the franchise network, and provide essential administrative support across the business to maintain high service standards.

Qualifications

• Highly organised and proactive
• Enjoy solving problems and managing multiple priorities
• Experience delivering excellent customer service

Responsibilities

• Manage incoming calls and emails from call centre and national accounts, ensuring correct territory allocation
• Coordinate the full claims journey from allocation to fulfilment and closure
• Collaborate with Production and Customer Service teams to keep operations smooth
• Monitor franchise claims activity and produce performance reports
• Maintain accurate records, filing and document management
• Deliver outstanding customer service in responses to enquiries
• Provide administrative support to other departments as the business grows

Skills

Organised

Problem solving

Multitasking

Customer service

Communication

Tools

Microsoft Office

Job description

Administrator/Claims Assistant

Location: Hampton Court Area

Hours: Monday – Friday, 8:30am – 5:30pm

Salary: £25,000-£30,000 per year (depending on experience)

Job Type: Full-time | Office-based

Join A Great Team

Our client is looking for an organised, proactive, and enthusiastic Administrator to become a valued member of their Head Office team.
If you’re someone who enjoys variety, loves keeping things running smoothly, and takes pride in delivering excellent customer service, this could be the perfect opportunity for you. No two days are the same-you’ll play a key role in supporting their claims operation while working closely with colleagues across the business.

What You’ll Be Doing

You’ll take ownership of claims managed by Head Office and Head Office-owned territories, ensuring each claim is handled efficiently from start to finish. You’ll also work closely with their franchise network, helping to maintain high standards of service and performance.
Alongside claims management, you’ll provide valuable administrative support across the wider business, making you an essential part of the team.

Your day-to-day responsibilities will include:

• Managing incoming calls and emails from their call centre and national accounts, ensuring claims are allocated to the correct territories.
• Coordinating the complete claims journey-from allocation and administration through to fulfilment, reporting, and closure.
• Working closely with Production and Customer Service teams to keep operations running smoothly.
• Monitoring franchise claims activity, producing performance reports, and providing ongoing support where required.
• Maintaining accurate records, including filing, document management, and archiving legal and support documentation.
• Delivering outstanding customer service when responding to enquiries.
• Providing administrative support to other departments and associated companies as the business grows and evolves.

What They’re Looking For

Our client is looking for someone who is highly organised, enjoys solving problems, and is confident managing multiple priorities in a fast-paced environment.
You’ll ideally have:

• Strong Microsoft Office skills, including Word, Excel, and Outlook.
• Excellent organisational skills with great attention to detail.
• Clear and professional communication skills, both written and verbal.
• The ability to work independently while also being a supportive team player.
• A positive, proactive attitude and a willingness to get involved wherever needed.

Desirable (but not essential)

• Previous claims handling or insurance industry experience.
• Knowledge of QuickBooks and basic accounting principles.

Why Join Our Client?

• Be part of a supportive and friendly Head Office team.
• Enjoy a varied role where every day brings something different.
• Develop your skills across administration, customer service, and claims management.
• Make a real impact by helping deliver exceptional service to customers and our franchise network.
• Join a growing business where your contribution is recognised and valued