Claims Administrator

Pertemps Bristol Commercial; Gloucester; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Claims Administrator in Gloucester to join a supportive team focused on customer care. The role involves assessing and processing claims, communicating with claimants, and ensuring compliance with regulations. Candidates should have prior office experience, strong attention to detail, and a proactive mindset. This position offers a hybrid working model, 25 days of holiday, and various employee benefits including a bonus scheme and private medical insurance.

Benefits

25 days' holiday plus Bank Holidays

Discretionary annual bonus

Contributory pension scheme

Private Medical Insurance

Regular socials and parties

Qualifications

• Previous office-based administration or customer service experience.
• Ability to manage time effectively and adapt to busy periods.
• Reliability, professionalism, and a positive approach.

Responsibilities

• Assess and process claims, keeping accurate records.
• Make fair, balanced decisions regarding claims.
• Communicate clearly with claimants throughout the process.
• Work with medical professionals to gather necessary advice.
• Resolve queries and complaints effectively.
• Ensure compliance with regulations and procedures.
• Help manage team workflows.

Skills

Attention to detail

Strong communication skills

Sound judgement

Customer-first mindset

Job description

Claims Administrator

Location: Central Bristol

Working Pattern: Office-based 3 days per week, with flexibility to work remotely 2 days per week. Full time hours Monday - Friday generally working 08 - 4.00 pm / 09.00 - 5.00 or 10.00 - 6.00 pm.

Salary is circa 25,000 per annum (depending on experience).

About the Role

Are you detail-driven with a passion for helping people? We're looking for a Claims Administrator to join our client's supportive team, where you'll play a vital role in making sure customers get the care and service they deserve.

In this role, no two days are the same, you'll be assessing and processing claims, solving problems, and working with colleagues and partners to ensure fair, timely outcomes. It's about more than numbers on a screen; it's about giving customers confidence and peace of mind when they need it most.

What You'll Be Doing

• Assess and process claims across a range of products, keeping accurate and detailed records.
• Make fair, balanced decisions and ensure payments are in line with procedures and regulations.
• Communicate clearly with claimants, supporting them throughout their journey.
• Work with medical professionals and partners to gather the right advice when needed.
• Take ownership of queries and complaints, resolving them quickly and effectively.
• Share ideas, spot improvements, and contribute to best practice across the team.
• Ensure compliance with FCA rules, the Data Protection Act, and other regulations.
• Help manage team workflows and support service levels.

What We're Looking For

• Some previous office based administration or office based customer service experience
• Excellent attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Sound judgement and confident decision-making.
• The ability to prioritise, manage time effectively, and adapt to busy periods.
• A proactive, customer-first mindset.
• Reliability, professionalism, and a positive approach.

What's in it for You?

• Hybrid working: 3 days in the office, 2 days remote.
• 25 days' holiday plus Bank Holidays - and your birthday off!
• Discretionary annual bonus which can be up to 20% of your salary
• Contributory pension scheme (up to 12%).
• Private Medical Insurance (after probation).
• Discounts on retail, hospitality, fitness, and training courses.
• Regular socials, including Summer and Winter parties.

Please click apply to submit your application.