Claim Handler CH4

Davies; Liverpool; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

Davies is seeking a skilled claims handler to join our Legal team in Liverpool. The role involves managing a caseload of motor claims from inception to settlement within a permanent, full-time capacity.

The position requires a minimum of five years’ claims handling experience, excellent attention to detail, and strong negotiation and communication skills. You will work both independently and as part of a team, with supervisory responsibilities as appropriate for the level.

Formación

• Minimum 5 years of claims handling experience.
• Excellent attention to detail.
• Strong communication and negotiation skills.
• Strong organisational skills.
• Supervisory experience is desirable.
• Ability to manage own workload and work both independently and in a team.

Responsabilidades

• Pro-actively manage a caseload of motor claims including personal injury and credit hire.
• Maintain accurate data on the case management system.
• Comply with client service level agreements.
• Ensure quality service standards and productivity levels are maintained.
• Allocate new claims and set strategies.
• Carry out supervisory tasks appropriate to level.
• Assist with training and mentoring junior team members.
• Undertake client review meetings and support project work where applicable.
• Build and maintain excellent relationships with clients.

Conocimientos

Claims handling

Attention to detail

Negotiation skills

Communication skills

Organisational skills

Supervisory experience

Time management

Client relationship skills

Descripción del empleo

Claim Handler CH4

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

The claims handler will be responsible for managing a caseload of motor claim. The handler will manage the claim from inception to settlement pre litigation.

Key Responsibilities

• To pro-actively manage a caseload of motor claims which will include personal injury (OIC and MOJ) and credit hire.
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Allocate new claims and set strategies
• Carry out supervisory tasks appropriate to level
• Assist with training and mentoring junior team members
• Undertake appropriate additional tasks provided by the Team Leader
• Client review meetings and assist with client project work where applicable
• Build and maintain excellent relationships with Clients

Skills, Knowledge & Expertise

• Minimum 5 years claims handling experience
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Supervisory experience is desirable
• The ability to manage own volume workload via task management
• The ability to work as a team and independently
• Strong Client relationship skills