ULR Claim Handler CH1

Davies; Liverpool; Presencial; GBP 32.000 - 38.000; Jornada completa

Descripción de la vacante

Davies in Liverpool is seeking a ULR Claim Handler CH1 to join our Legal department on a fixed term, full-time basis. The role will manage a caseload of pre-litigated motor claims from notification to settlement.

You will handle claims up to £10k, mentor junior staff, input data accurately, and work closely with colleagues to maintain high service levels. The position offers 35 hours per week, Monday to Friday 9am-5pm with lunch.

Formación

• Experience using Microsoft Word, Excel and email.
• Customer service experience.
• Excellent attention to detail.
• Negotiation skills.
• Communication skills.
• Organisational skills.
• Ability to mentor and support new starters.

Responsabilidades

• To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.
• Identify cases for early litigation with high prospects of success and low risk.
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members

Conocimientos

Customer service

Attention to detail

Negotiation

Communication

Organisational skills

Mentoring

Herramientas

Microsoft Word

Microsoft Excel

Email

Descripción del empleo

ULR Claim Handler CH1

Department: Legal

Employment Type: Fixed Term - Full Time

Location: Liverpool

Description

The claims handler will be responsible for managing a caseload of pre-litigated Motor Claims for our clients from first notification of loss through to settlement.

Key Responsibilities

• To effectively and efficiently manage a caseload of pre-litigated claims up to £10k.
• Identify cases for early litigation with high prospects of success and low risk.
• To support delivery of consistently high levels of service and productivity
• To work closely with colleagues within the firm to deliver consistently high levels of service
• To input accurate data and ensure data maintenance
• Interact and communicate with clients
• Mentoring, training and to be the technical referral point for other team members

Working Hours

• 35 hours per week
• Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.

Skills, Knowledge & Expertise

Primary location for this role is Liverpool.

• Experience of using Microsoft Word, Excel and email
• Customer service experience
• Excellent attention to detail
• Negotiation skills
• Communication skills
• Organisational skills
• Ability to mentor and support new starters.

Desirable

• Motor claims handling of pre-litigated matters including liability and quantum assessment.
• Knowledge of Loss of Use/Loss of Standing Charge

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

• We are connected
• We are dynamic
• We are innovative
• We succeed together