Claim Handler CH3

Davies; Liverpool; Presencial; GBP 20.000 - 30.000; Jornada completa

Descripción de la vacante

Davies in Liverpool seeks a Motor Claims Handler for pre-litigation caseloads up to £25,000 reserve. You’ll own cases from inception to settlement, with a focus on motor PI claims and MOJ Portal stages 1 and 2. This permanent, full-time role offers mentoring opportunities and a collaborative team environment.

You’ll manage diverse claims, negotiate outcomes, ensure accurate data input, and support colleagues to sustain high service levels. Strong analytical and communication skills are essential.

Formación

• Experience handling motor PI claims.
• Strong knowledge of the MOJ Portal (Stages 1 & 2).
• Pre-litigation experience.
• Mentoring experience desirable.

Responsabilidades

• Manage a caseload of pre-litigated motor claims, including PI, from inception to settlement.
• Handle claims within and outside the MOJ Portal (Stages 1 & 2).
• Work within the predictive costs regime.
• Negotiate settlements to achieve strong commercial outcomes.
• Ensure accurate data input and file maintenance.
• Communicate clearly with clients and colleagues.
• Support team to maintain high service levels.
• Act as a technical referral point for team members.
• Mentor and support new starters.

Conocimientos

Motor PI claims

MOJ Portal Stages 1 & 2

Pre-litigation

Mentoring

Negotiation

Communication skills

Organization

Collaborative mindset

Attention to detail

Client service

Herramientas

Microsoft Word

Microsoft Excel

Email

Descripción del empleo

Claim Handler CH3

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Claims Handler – Motor (Pre-Litigation)

Be the expert. Drive results. Make an impact.

Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.

If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way — this could be your next move.

The Role

As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.

You’ll play a key role in delivering results — not just for clients, but for the wider team.

Why Join Us?

• Take ownership of your own caseload
• Develop your technical expertise
• Play a key mentoring role within the team
• Work in a supportive, collaborative environment
• Be part of a business that values productivity and service excellence

Key Responsibilities

What You’ll Be Doing

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
• Handling claims within and outside the MOJ Portal (Stages 1 & 2)
• Working within the predictive costs regime
• Negotiating settlements to achieve strong commercial outcomesEnsuring accurate data input and file maintenance
• Communicating clearly and confidently with clients
• Supporting colleagues to maintain consistently high service levels
• Acting as a technical referral point for team members
• Mentoring and supporting new starters
• Conducting file audits where required

Skills, Knowledge & Expertise

What We’re Looking For

You’ll ideally bring:

• Experience handling motor PI claims under the predictive costs regime
• Strong knowledge of the MOJ Portal (Stages 1 & 2)
• Solid pre-litigation experience
• Experience handling claims outside the MOJ and predictive cost regime
• Previous mentoring experience (desirable)
• Strong working knowledge of Microsoft Word, Excel, and email
• Excellent attention to detail
• Confident negotiation skills
• Outstanding communication skills
• Strong organisational abilities
• A collaborative mindset and willingness to support others

If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.