Technical Claims Handler

Gerrard White; Essex; Remote; GBP 25,000 - 100,000; Full time

Job summary

Gerrard White Consulting Limited seeks a Senior Technical Claims Handler to pro-actively manage motor claims with bodily injury exposure, valuing £25,000–£100,000, while acting as a referral point for indemnity, quantum, strategy and tactics.

The role emphasises regulatory compliance, personal development and strong stakeholder relationships.

Qualifications

• In-depth knowledge of personal injury claims including Portal, Fast-Track, Intermediate Track & Multi Track.
• Understanding of complex indemnity issues and the liability tree in motor claims.
• Knowledge of medical disciplines related to complex injuries.
• Familiarity with current Case Law and commercial considerations.
• Strong customer service and ability to coach colleagues on technical topics.
• Ability to work independently and prioritise workload.
• Knowledge of Civil Procedure Rules & Practice Directions, Protocols, Road Traffic Act, Limitation Act.
• Knowledge of Part 7 & Part 8 litigation and non-delegated authority.
• Identify red flags for fraud or high value claims.

Responsibilities

• Proactively manage a portfolio of motor claims with bodily injury focus and values £25,000–£100,000.
• Provide technical guidance on indemnity, quantum, strategy and tactics.
• Control claim costs through negotiation on liability, quantum and procedural points.
• Maintain file discipline and accurate reserves to minimise late deterioration risk.
• Ensure compliance with Large Loss procedures and authority limits.
• Develop and maintain relationships with colleagues and business partners.
• Pursue personal training and development and meet regulatory requirements.

Job description

Senior Technical Claims Handler 8.1

Location: Flexible

Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000

Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics

Responsibilities:

• Proactively managing claims in accordance with theGroup philosophy, procedures & service levels.
• Controlling claim cost through effective negotiation around liability, quantum & procedural arguments.
• Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.
• Adherence to Large Loss procedures & authority limits.
• Developing and maintaining effective relationships with colleagues and business partners.
• Pro-actively managing personal training and development requirements.
• To ensure thatregulatory requirements are met.

Qualifications:

• In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs.
• Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade.
• Good knowledge of medical disciplines in relation to a wide range of complex injuries.
• Knowledge of current, relevant Case Law & commercial considerations.
• Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.
• Able to work independently, manage andprioritiseown workloads.
• An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.
• Detailed knowledge of Part 7 & Part 8 – litigation is non-delegated authority – the ability to lead the case.
• Able to identify red flag indicators of fraud & / or higher value claims.