Claim Handler CH3

Keoghs; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

Keoghs in Liverpool is seeking a Motor Claims Handler (Pre-Litigation) to manage a diverse case load from inception to settlement. You will handle pre-litigated motor claims, including personal injury, ensuring efficient, professional service and strong outcomes for clients.

You will work within the MOJ Portal stages 1 & 2, utilizing the predictive costs regime and mentoring junior team members. The role demands excellent negotiation, communication and data accuracy.

Qualifications

• Experience handling motor PI claims under the predictive costs regime.
• Strong knowledge of the MOJ Portal (Stages 1 & 2).
• Pre-litigation experience.
• Mentoring experience desirable.

Responsibilities

• Manage a caseload of pre-litigated motor claims from inception to settlement.
• Handle MOJ Portal stages 1 and 2.
• Work within the predictive costs regime.
• Negotiate settlements to achieve strong commercial outcomes.
• Ensure accurate data input and file maintenance.
• Communicate clearly and confidently with clients.
• Support colleagues to maintain high service levels.
• Act as a technical referral point for team members.
• Mentor and support new starters.
• Conduct file audits where required.

Skills

Motor PI claims experience

MOJ Portal knowledge

Pre-litigation experience

Mentoring experience

Negotiation skills

Communication skills

Attention to detail

Organisational abilities

Collaboration

Tools

MOJ Portal

Job description

Claims Handler – Motor (Pre-Litigation)

Be the expert. Drive results. Make an impact.

Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.

Department: Legal

Location: Liverpool

The Role

As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.

You’ll play a key role in delivering results — not just for clients, but for the wider team.

Why Join Us?

• Take ownership of your own caseload


• Develop your technical expertise


• Play a key mentoring role within the team


• Work in a supportive, collaborative environment


• Be part of a business that values productivity and service excellence

Key Responsibilities

What You’ll Be Doing

• Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement


• Handling claims within and outside the MOJ Portal (Stages 1 & 2)


• Working within the predictive costs regime


• Negotiating settlements to achieve strong commercial outcomes


• Ensuring accurate data input and file maintenance


• Communicating clearly and confidently with clients


• Supporting colleagues to maintain consistently high service levels


• Acting as a technical referral point for team members


• Mentoring and supporting new starters


• Conducting file audits where required

Skills, Knowledge & Expertise

What We’re Looking For

• Experience handling motor PI claims under the predictive costs regime


• Strong knowledge of the MOJ Portal (Stages 1 & 2)


• Solid pre-litigation experience


• Experience handling claims outside the MOJ and predictive cost regime


• Previous mentoring experience (desirable)


• Strong working knowledge of Microsoft Word, Excel, and email


• Excellent attention to detail


• Confident negotiation skills


• Outstanding communication skills


• Strong organisational abilities


• A collaborative mindset and willingness to support others

If you’re ready to take the driver’s seat in your claims career and be recognised for your expertise and leadership, we’d love to hear from you.