Claims Handler

Lawes Consulting Group; Manchester; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Personal development

Wellbeing support

Job summary

Lawes Consulting Group is seeking an experienced Claims Handler to manage end-to-end claims for brokerage clients, focusing on commercial motor and liability. You will investigate, evaluate, negotiate and settle claims, while maintaining strong relationships with clients, brokers, insurers and legal representatives.

You will apply detailed knowledge of policies and coverage types, monitor timelines, analyze data for trends, and support on larger or contentious claims as needed in a fast-paced,

Qualifications

• Good experience in commercial claims, especially commercial motor and liability (essential).
• Brokerage experience (essential).
• Strong client relationship management experience (essential).
• Solid understanding of insurance policies, coverage types and claims procedures (essential).

Responsibilities

• Manage end-to-end claims for brokerage clients focusing on commercial motor and liability.
• Apply knowledge of policies and claims procedures to assess and adjudicate claims.
• Collaborate with internal teams, vendors and insurers to resolve claims quickly.
• Analyse claims data to identify trends and improve processes.
• Maintain relationships with clients, brokers, insurers and legal representatives to support settlements.

Skills

Analytical skills

Problem solving

Decision making

Communication

Negotiation

Interpersonal skills

Customer focus

Compassionate support

Independent work

Prioritisation

Deadlines

Resilience

Adaptability

Education

GCSE Maths and English

A-levels desirable

CII and CILA desirable

Job description

Job title: Claims Handler (Commercial Motor & Liability)

Salary: £Competitive, dependent on experience

Location: Manchester

PURPOSE OF ROLE

Our client is looking for an experienced claims professional to manage the end-to-end claims process for brokerage clients, with a focus on commercial motor and liability. You may also support on larger, more sophisticated or contentious claims, from investigation and evaluation through negotiation to settlement.

RESPONSIBILITIES

• Managing the end-to-end claims process, with a focus on commercial motor and liability, and potentially supporting on larger, more sophisticated or contentious claims through investigation, evaluation, negotiation and settlement
• Applying extensive knowledge of insurance policies, coverage types and claims procedures to assess and adjudicate claims accurately, within established timelines and guidelines
• Collaborating closely with internal departments, external vendors and other stakeholders to resolve claims in a timely and efficient way
• Analysing claims data, identifying trends and building reports, and developing strategies to mitigate risk, reduce claim frequency and improve claims management processes
• Building and maintaining positive relationships with clients, brokers, insurers, loss adjusters, assessors, third-party legal representatives and industry partners to improve customer satisfaction and loyalty
• Negotiating with insurers to secure the best possible settlement terms under the policy
• Keeping up to date with industry trends, regulatory changes and emerging technologies to support innovation and better-informed decisions
• Acting as an advocate for the claims function and for settlements

DAY-TO-DAY

• Handling commercial motor and liability claims from first notification through to settlement
• Working with insurers, loss adjusters and legal representatives to move claims forward
• Supporting clients who may be in difficult or distressing situations with guidance and reassurance
• Reviewing claims data and reporting on trends and ways to improve outcomes
• Working independently while collaborating with colleagues and other stakeholders to meet deadlines

EXPERIENCE

• Good experience and knowledge in commercial claims, specifically commercial motor and liability (essential)
• Brokerage experience (essential)
• Strong client relationship management experience (essential)
• Strong understanding of insurance policies, coverage types and claims procedures (essential)
• Understanding of the general and legal principles of insurance and the relevant regulatory and legal frameworks
• GCSE Maths and English (or equivalent); A-levels desirable
• CII and CILA qualifications are desirable

SKILLS

• Excellent analytical, problem-solving and decision-making skills (essential)
• Outstanding communication, negotiation and interpersonal skills (essential)
• A customer-focused approach (essential)
• Experience of providing compassionate support, guidance and encouragement to clients in difficult or distressing situations (essential)
• Able to work independently, prioritise tasks and meet deadlines in a fast-paced environment
• Confident, assertive and resilient under pressure
• Able to adapt to diverse personalities, perspectives and cultural backgrounds, fostering an inclusive and collaborative environment

BENEFITS

• A career you define, with the chance to make your mark in the areas you care about most, such as personal development, volunteering, charity fundraising or creating new insurance products that tackle society's biggest challenges
• Support for your wellbeing in every aspect of your life, recognising that being happy and healthy at home helps you feel fulfilled at work, and vice versa