Claims Handler

Outsource UK Limited; North East; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual Bonus

Excellent Benefits

Job summary

Outsource UK Limited is recruiting for a Claims Handler - Settlements in Longbenton to support a leading organisation within the Third Party Motor Claims team. The role involves managing non-fault motor claims from initial contact to settlement, with a focus on customer service, cost-effective outcomes, and proactive communication.

The position offers hybrid working after an initial training period, with offices-based training and a standard Monday–Friday schedule.

Qualifications

• Experience handling non-fault motor claims and customer interactions.
• Knowledge of motor claims principles, indemnity, and subrogation.
• Strong negotiation and stakeholder management skills.
• Excellent verbal and written communication abilities.
• Ability to manage a busy caseload independently.
• Proficient IT skills and experience with claims management software.

Responsibilities

• Proactively contact non-fault third parties and promote repair and mobility solutions.
• Build positive relationships with customers through effective communication and support.
• Negotiate with third-party representatives and suppliers to achieve fair outcomes.
• Manage claim progression, including ongoing repair and hire activity.
• Assess liability and identify opportunities for cost recovery.
• Identify and investigate potential fraudulent claims and escalate as needed.
• Ensure claims are settled efficiently while maintaining high levels of service.

Skills

Claims handling experience

Negotiation

Communication

Investigative/problem-solving

IT / claims systems

Caseload management

Tools

Claims systems

Job description

Claims Handler - Settlements Longbenton

Permanent Salary: Starting from £28,000 + Annual Bonus & Excellent BenefitsHours: Monday - Friday 8am - 5pmUp to 6 weeks office based training then you will move onto hybrid once competent in the role

Outsource UK are recruiting on behalf of a leading organisation for a Claims Handler - Settlements to join their specialist Third Party Motor Claims team in Longbenton. This is an excellent opportunity for an experienced claims professional who enjoys customer interaction, negotiation, and problem-solving. You'll play a key role in supporting non-fault third parties through the claims process, delivering outstanding customer service while ensuring claims are handled efficiently and cost-effectively. Working HourThe Role As a Claims Handler, you will proactively manage third-party motor claims from initial contact through to settlement. You'll build strong relationships with customers and stakeholders, negotiate outcomes, investigate claims, and help deliver positive customer experiences during what can often be challenging circumstances.

Key Responsibilities

• Proactively contact non-fault third parties and promote repair and mobility solutions.
• Build positive relationships with customers through effective communication and support.
• Negotiate with third-party representatives and suppliers to achieve fair and commercially beneficial outcomes.
• Manage claim progression, including ongoing repair and hire activity.
• Assess liability and identify opportunities for cost recovery.
• Identify and investigate potential fraudulent claims, escalating concerns where appropriate.
• Ensure claims are settled efficiently whilst maintaining high levels of customer service.

About you

• Previous claims handling experience within the insurance sector.
• Strong knowledge of motor claims and insurance principles, including indemnity and subrogation.
• Experience assessing liability and handling vehicle and property damage claims.
• Ability to manage a busy caseload independently and prioritise workloads effectively.
• Strong negotiation and stakeholder management skills.
• Excellent verbal and written communication skills.
• Strong investigative and problem-solving capabilities.
• Good IT skills and experience using claims management systems.
• Ability to handle challenging customer situations professionally and empathetically.

Inclusion Statement

Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age. We’re proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We’re here to support you every step of the way. We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences.