Technical Claims Handler

Gerrard White Consulting; England; Remote; GBP 52,000 - 76,000; Full time

Job summary

Gerrard White Consulting Limited is seeking a Senior Technical Claims Handler to pro-actively manage a portfolio of motor claims with values up to £100,000. The role involves providing technical guidance on indemnity, quantum, strategy and tactics, and ensuring regulatory compliance.

You will work flexibly, handle complex multi-track cases where applicable, and develop strong relationships with colleagues and business partners.

Qualifications

• In-depth knowledge of personal injury claims with handling experience across Portal, Fast-Track, Intermediate Track & Multi Track.
• Detailed understanding of complex indemnity issues and the liability tree for motor-related caseloads.
• Good knowledge of medical disciplines related to complex injuries.
• Knowledge of current Case Law and commercial considerations.
• Strong customer service and communication skills and ability to coach colleagues on technical topics.
• Able to work independently and prioritise workloads.
• In-depth knowledge of Civil Procedure Rules & Practice Directions, Protocols.
• Knowledge of Part 7 & Part 8 litigation and non-delegated authority.
• Ability to identify red flag indicators of fraud or high-value claims.

Responsibilities

• Proactively managing claims in accordance with group philosophy, procedures and service levels.
• Controlling claim costs through negotiation on liability, quantum and procedural arguments.
• Maintaining file discipline and accurate reserves, minimising late deterioration risk.
• Adherence to Large Loss procedures and authority limits.
• Developing and maintaining effective relationships with colleagues and business partners.
• Proactively managing personal training and development requirements.
• Ensuring regulatory requirements are met.

Skills

Personal injury claims

Customer service

Communication skills

Indemnity knowledge

Job description

Senior Technical Claims Handler 8.1

Location: Flexible

Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000

Acting as a referral point for technical guidance on indemnity, quantum, strategy & tactics

Responsibilities

• Proactively managing claims in accordance with theGroup philosophy, procedures & service levels.


• Controlling claim cost through effective negotiation around liability, quantum & procedural arguments.


• Maintaining good file discipline & accurate reserves, minimising the risk of late deterioration.


• Adherence to Large Loss procedures & authority limits.


• Developing and maintaining effective relationships with colleagues and business partners.


• Pro-actively managing personal training and development requirements.


• To ensure thatregulatory requirements are met.

Qualifications

• In-depth knowledge of personal injury claims with handling experience of Portal, Fast-Track, Intermediate Track & Multi Track claims and costs.


• Detailed understanding of complex indemnity issues & the liability tree applicable to a caseload which will include retail & commercial motor, fleet policies, self-drive hire & motor trade.


• Good knowledge of medical disciplines in relation to a wide range of complex injuries.


• Knowledge of current, relevant Case Law & commercial considerations.


• Strong customer service and communication skills & the ability to coach and support colleagues on technical topics.


• Able to work independently, manage andprioritiseown workloads.


• An in-depth working knowledge of Civil Procedure Rules & Practice Directions, Protocols Road Traffic Act, Limitation Act with reference to specific legislation.


• Detailed knowledge of Part 7 & Part 8 – litigation is non-delegated authority – the ability to lead the case.


• Able to identify red flag indicators of fraud & / or higher value claims.