Claims Handler

Insight Select; Manchester; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid working 2-3 days in office

Job summary

Insight Select Limited in Manchester is seeking an experienced Claims Handler to join our commercial insurance team. You will manage claims from initial notification through to settlement, with a focus on commercial motor and liability.

The role requires a customer-focused professional with brokerage experience, strong negotiation skills and the confidence to manage relationships with clients, insurers and other stakeholders to achieve the best possible outcomes.

Qualifications

• Proven experience handling commercial insurance claims, especially motor and liability.
• Experience in an insurance brokerage.
• Strong knowledge of policies, coverage and claims procedures.
• Excellent client relationship management and customer service.
• Strong negotiation, analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Resilient, confident, organised, and able to prioritise deadlines.
• Compassionate and professional approach for clients in challenging circumstances.

Responsibilities

• Manage end-to-end claims process from investigation to settlement.
• Handle commercial motor and liability claims in line with policy terms.
• Negotiate with insurers for optimal settlements.
• Build and maintain relationships with clients, brokers, insurers, loss adjusters, and legal representatives.
• Provide high standard of customer service and guidance to clients.
• Analyse claims data, identify trends, contribute to process improvements.
• Ensure compliance with insurance regulations and internal procedures.

Skills

Commercial insurance claims

Insurance brokerage experience

Negotiation skills

Client relationships

Communication skills

Analytical thinking

Organised handling

Job description

Claims Handler

Location: Manchester (hybrid – 2–3 days in the office per week)

Salary: £35,000 - £40,000 per annum

Contract: Full-time, permanent

An exciting opportunity has arisen for an experienced Claims Handler to join an established commercial insurance team in Manchester. You’ll manage claims from initial notification through to settlement, with a particular focus on commercial motor and liability claims.

This role would suit a customer-focused claims professional with brokerage experience, strong negotiation skills and the confidence to manage relationships with clients, insurers and other stakeholders to achieve the best possible outcomes.

Key Responsibilities

• Manage the end-to-end claims process, from investigation and assessment through to negotiation and settlement.
• Handle commercial motor and liability claims, ensuring claims are managed efficiently and in line with policy terms.
• Negotiate with insurers to secure the best possible settlement outcomes.
• Build and maintain strong relationships with clients, brokers, insurers, loss adjusters and legal representatives.
• Provide a high standard of customer service, offering support and guidance to clients throughout the claims process.
• Analyse claims information, identify trends and contribute to improvements in claims management processes.
• Ensure compliance with relevant insurance regulations, legal requirements and internal procedures.

Essential Skillset

• Proven experience handling commercial insurance claims, particularly commercial motor and liability.
• Previous experience working within an insurance brokerage.
• Strong understanding of insurance policies, coverage and claims procedures.
• Excellent client relationship management and customer service skills.
• Strong negotiation, analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• A resilient, confident and organised approach, with the ability to prioritise workloads and meet deadlines.
• A compassionate and professional approach when supporting clients through challenging circumstances.

Package & Benefits

• £35,000 - £40,000 per annum
• Hybrid working, with an expectation of being in the Manchester office 2–3 days per week.
• Opportunities for career progression and professional development.
• Supportive, collaborative working environment.
• A culture that encourages employee ownership, initiative and personal growth