Cisco Unified Communications Team Lead

CBSbutler Holdings Limited trading as CBSbutler; Stevenage; On-site; GBP 211,000 - 230,000; Full time

Job summary

CBSbutler is seeking a Cisco Unified Communications Team Lead to join onsite in Stevenage, Hertfordshire. You will lead and support a local Cisco UC / Collaboration team, resolve complex Level 2 telephony incidents and coordinate vendor escalations to maintain service resilience.

The role covers CUCM, CMS, Expressway, VMR environments, and driving upgrades, projects and knowledge sharing across Cisco endpoints and video collaboration tools.

Qualifications

• Hands-on experience with CUCM, CMS, Expressway and related Cisco collaboration products.
• Ability to diagnose and resolve Level 2 telephony and video incidents across Cisco endpoints.
• Experience supporting CUCM, Unity Connection and Jabber in secure enterprise environments.
• Demonstrated technical leadership and mentoring abilities.

Responsibilities

• Lead and support a local Cisco UC / Collaboration team onsite in Stevenage.
• Resolve complex Level 2 telephony and video conferencing incidents.
• Troubleshoot Cisco hardware, applications, endpoints and infrastructure.
• Support and maintain Cisco CMS, Expressway, B2B and MRA environments.
• Coordinate vendor/L3 escalations and participate in UC projects and upgrades.
• Drive knowledge sharing and team development to improve operations.

Skills

CUCM

CMS

Expressway

Video endpoints

SIP/H.323

Video codecs

Jabber

Licensing/Certificates

VMware

Security

Technical leadership

Tools

VMware

Job description

Cisco Unified Communications Team Lead

Onsite in Stevenage, Hertfordshire

£810 per day inside ir35

Active SC clearance essential — MOD SC preferred

What you'll be doing

• Lead and support a local Cisco UC / Collaboration team.
• Resolve complex Level 2 telephony and video conferencing incidents.
• Troubleshoot Cisco hardware, applications, endpoints and infrastructure.
• Support and maintain Cisco CMS, Expressway, B2B and MRA environments.
• Work across Cisco Room, SX, EQ, Webex and Board series endpoints.
• Support CUCM, Unity Connection, Jabber, Cisco SBS and TRP.
• Respond to customer escalations and coordinate vendor/L3 escalations.
• Participate in UC and video conferencing projects, upgrades and implementations.
• Ensure the overall health, security and resilience of the UC infrastructure.
• Mentor the team and drive knowledge sharing and technical development.

What we're looking for

You'll need strong hands-on experience with:

• Cisco Unified Communications Manager (CUCM)
• Cisco Meeting Server (CMS)
• Cisco Expressway / MRA / B2B
• Cisco video conferencing and collaboration endpoints
• SIP and H.323
• Video codecs and encryption
• Cisco Unity Connection and Jabber
• Cisco licensing and certificates
• VMware
• Secure enterprise communications environments
• Technical/team leadership