Cisco Unified Communications Team Lead

CBSbutler Ltd.; Stevenage; On-site; GBP 129,000 - 170,000; Full time

Job summary

CBSbutler Ltd. requires an experienced Cisco Unified Communications Team Lead to manage a secure UC environment in Stevenage. The role is onsite with a busy, hands-on leadership remit and a daily rate of £810 inside IR35.

You will guide a technical team across CUCM, CMS, Expressway and related Cisco technologies, ensuring reliable operations and rapid resolution of complex incidents.

Qualifications

• Hands-on Cisco UC experience with CUCM and CMS.
• Strong knowledge of Cisco Expressway, MRA and B2B.
• Experienced with video conferencing endpoints and SIP/H.323.

Responsibilities

• Lead and mentor a local Cisco UC / Collaboration team.
• Resolve Level 2 telephony and video conferencing incidents.
• Troubleshoot Cisco hardware, applications, endpoints and infrastructure.
• Support and maintain Cisco CMS, Expressway, B2B and MRA environments.
• Work across Cisco Room, SX, EQ, Webex and Board series endpoints.
• Support CUCM, Unity Connection, Jabber, Cisco SBS and TRP.
• Respond to customer escalations and coordinate vendor/L3 escalations.
• Participate in UC and video conferencing projects, upgrades and implementations.
• Ensure the overall health, security and resilience of the UC infrastructure.
• Mentor the team and drive knowledge sharing and technical development.

Skills

CUCM

CMS

Expressway

MRA

B2B

Video endpoints

SIP

H.323

Video codecs

Unity Connection

Jabber

Licensing

Certificates

VMware

Leadership

Security

Tools

VMware

Job description

Cisco Unified Communications Team Lead

Onsite in Stevenage, Hertfordshire
£810 per day inside ir35
Active SC clearance essential - MOD SC preferred

We're looking for an experienced Cisco Unified Communications Team Lead to join a secure technical environment in Stevenage.

This is a hands-on technical leadership role for someone with strong experience across Cisco telephony, video conferencing and collaboration technologies, alongside the ability to lead and support a technical team.

What you'll be doing

• Lead and support a local Cisco UC / Collaboration team.
• Resolve complex Level 2 telephony and video conferencing incidents.
• Troubleshoot Cisco hardware, applications, endpoints and infrastructure.
• Support and maintain Cisco CMS, Expressway, B2B and MRA environments.
• Work across Cisco Room, SX, EQ, Webex and Board series endpoints.
• Support CUCM, Unity Connection, Jabber, Cisco SBS and TRP.
• Respond to customer escalations and coordinate vendor/L3 escalations.
• Participate in UC and video conferencing projects, upgrades and implementations.
• Ensure the overall health, security and resilience of the UC infrastructure.
• Mentor the team and drive knowledge sharing and technical development.

What we're looking for

You will need strong hands-on experience with:

• Cisco Unified Communications Manager (CUCM)
• Cisco Meeting Server (CMS)
• Cisco Expressway / MRA / B2B
• Cisco video conferencing and collaboration endpoints
• SIP and H.323
• Video codecs and encryption
• Cisco Unity Connection and Jabber
• Cisco licensing and certificates
• VMware
• Secure enterprise communications environments
• Technical/team leadership