Cisco Unified Communications Engineer

CBSbutler Holdings Limited trading as CBSbutler; Stevenage; On-site; GBP 128,000 - 168,000; Full time

Job summary

CBSbutler is seeking an experienced Cisco Unified Communications Engineer to be 100% onsite in Stevenage, Hertfordshire, delivering Cisco Telephony, UC, and videoconferencing solutions in a secure environment.

The role is a long-term contract through to December 2027, paying £800 per day inside IR35, with requirements for SC clearance and sole UK national status.

Qualifications

• Active UK SC clearance is essential.
• Sole UK national only.
• 100% onsite in Stevenage.
• Umbrella PAYE arrangement

Responsibilities

• Delivering and supporting Cisco Telephony & Videoconferencing projects.
• Providing specialist support to L1/L2 teams on complex technical incidents.
• Leading major incident resolution, including RCA and action planning.
• Supporting problem management and continual service improvement.
• Troubleshooting Cisco UC, voice and video environments.
• Producing and maintaining HLD, LLD and technical documentation.
• Performing hardware and configuration testing.
• Providing knowledge transfer to engineers and technical teams.
• Working closely with technical leads, SDMs and customer stakeholders

Skills

Cisco expertise

UC engineering

Incident management

Technical documentation

On-site delivery

Tools

CUCM 12.5

Unity Connection

Jabber

CMS

Job description

Cisco Unified Communications Engineer

Onsite in Stevenage, Hertfordshire

£800 per day inside ir35

Active SC clearance essential - MOD SC preferred

We are looking for an experienced Cisco Collaboration Engineer to join a secure, high-profile technical environment in Stevenage, supporting Cisco telephony, unified communications and videoconferencing services.

This is a long-term contract through to December 2027, offering the opportunity to work on both project delivery and complex operational issues within a technically demanding environment.

The Role

• Delivering and supporting Cisco Telephony & Videoconferencing projects
• Providing specialist support to L1/L2 teams on complex technical incidents
• Leading major incident resolution, including RCA and action planning
• Supporting problem management and continual service improvement
• Troubleshooting Cisco UC, voice and video environments
• Producing and maintaining HLD, LLD and technical documentation
• Performing hardware and configuration testing
• Providing knowledge transfer to engineers and technical teams
• Working closely with technical leads, SDMs and customer stakeholders

Key Technical Experience

• 5+ years' Cisco experience
• Cisco CUCM v12.5
• Cisco Unity Connection
• Cisco Jabber
• Cisco IP Phones
• Cisco Meeting Server (CMS)
• Cisco videoconferencing endpoints
• Cisco TMS
• SIP / H.323
• VMware v7/v8Experience with Kurmi, Telisca, Prognosis, PeterConnects, real-time monitoring tools, WAN/LAN networking or network security would be advantageous.

Security Requirements - Essential

• Active UK SC clearance is essential
• Sole UK national only
• Candidates must have spent no more than 28 days outside the UK during the last 5 years
• MOD SC clearance is preferred
• 100% onsite in Stevenage is required
• Must be able to work PAYE through an Umbrella company

The Person

We're looking for someone who is technically strong, methodical and comfortable working on complex incidents and projects. You should have excellent communication skills, a strong customer-service mindset and the ability to work effectively as part of a wider technical team.

If you're an SC-cleared Cisco Collaboration / UC Engineer with strong CUCM and video conferencing experience, I'd be keen to hear from you.