Cisco Telephony & Video Conferencing Team Lead CGEMJP00356080

Experis - ManpowerGroup; Stevenage; On-site; GBP 139,000 - 182,000; Full time

Job summary

Experis - ManpowerGroup in Stevenage, Hertfordshire, is seeking a Cisco Telephony & Video Conferencing Team Lead on a contract basis running until 31/12/2027. The position is fully onsite, five days per week, with a daily rate of up to £869.40 (Umbrella inside IR35).

The role requires advanced Cisco Telephony and video conferencing expertise, team leadership, and strong incident management capabilities. You will oversee capabilities across CUCM, Unity, Jabber, and room systems, coordinating with

Qualifications

• Active SC Clearance and Sole UK National
• Extensive Cisco Telephony and Video Conferencing experience
• Ability to lead, mentor and coordinate a local team

Responsibilities

• Resolve Level 2 Telephony / Video Conferencing incidents
• Support hardware or application troubleshooting
• Respond to customer escalations
• Participate in Telephony / Videoconferencing projects
• Assist the operations teams on an ad hoc basis
• Ensure the sanity of Telephony / Videoconferencing infrastructure
• Management of the local team and sharing of skills
• Vendor & L3 escalations when needed

Skills

Cisco Telephony

Video Conferencing

Team Leadership

CUCM

Expressways

Security & Encryption

SIP/H323 protocols

VMware

Education

CCNP Voice

Tools

CMS

Expressways

Job description

Role Title: Cisco Telephony & Video Conferencing Team Lead

Duration: contract to run until 31/12/2027

Location: Stevenage, Hertfordshire. Fully onsite, 5 days per week

Rate: up to £869.40 p/d Umbrella inside IR35

Clearance required: Active SC Clearance and Sole UK National

Role purpose / summary

• Advanced knowledge & Hands on Cisco video conferencing (CMS, Expressways, B2B, MRA)
• Advanced knowledge & Hands on Cisco VC Endpoints different models (Room, SX,personal, EQ , Webex & Board series)
• Advanced knowledge & Hands on room peripherals (room navigators,barco, Displays)
• Advanced knowledge of video codecs & Encryption algorithms
• Advanced knowledge of Cisco Telephony (CUCM, Unity Connection, Jabber, Cisco SBS, TRP)
• Good knowledge of licensing models & certificates.
• Good knowledge of SIP/H323 protocols, security as well as system administration.
• Knowledge of VMware
• CCNP Voice
• Team Management/ People Skills....etc

Responsibilities:

• Resolve Level 2 Telephony / Video Conferencing Oriented Incidents
• Support hardware or application tshooting.
• Respond to customer escalations
• Participate in Telephony / Videoconferencing Projects
• Assist the operations teams on an ad hoc basis.
• Ensure the sanity of the Telephony / Videoconferencing infrastructure.
• Management of the local team and sharing of skills.
• Vendor & L3 escalations when needed.