Cinema Experience Leader | Guest Focus & Costa Coffee Ops

Odeon Cinemas Ltd; Leicester; Híbrido; GBP 19.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free cinema tickets

Food & drink discounts

Wellbeing support

Costa Coffee training

Descripción de la vacante

ODEON cinemas is seeking a Cinema Experience Manager to help lead the team and bring the buzz to life. From opening night blockbusters to serving Costa Coffee before a show, you’ll be at the heart of making every visit memorable for guests and colleagues alike.

You’ll inspire, coach and develop Cinema Hosts, oversee guest experience across all areas (retail, ticketing, ushering and food service), and uphold brand standards for safety, service and cleanliness, even during peak periods.

Formación

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.
• Willingness to learn Costa Coffee operations and quality standards.

Responsabilidades

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations.
• Ensuring Costa Coffee quality and service meet brand standards.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift- operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Conocimientos

Leadership

Team motivation

Communication

Problem solving

Safety consciousness

Flexibility

Costa Coffee operations

Coaching

Guest experience

Descripción del empleo

ODEON cinemas is seeking a Cinema Experience Manager to help lead the team and bring the buzz to life. From opening night blockbusters to serving Costa Coffee before a show, you’ll be at the heart of making every visit memorable for guests and colleagues alike.

You’ll inspire, coach and develop Cinema Hosts, oversee guest experience across all areas (retail, ticketing, ushering and food service), and uphold brand standards for safety, service and cleanliness, even during peak periods.