Cinema Experience Lead

Odeon Cinemas Ltd; Braehead; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON is seeking a Cinema Experience Manager to help lead a busy team and bring the cinema experience to life for guests. You will support the Cinema Manager in delivering smooth operations, oversee guest experience across all areas, and coach staff to deliver exceptional service during peak releases.

This role offers full training in cinema operations, leadership standards, and development pathways, with perks such as free cinema tickets, food and drink discounts, and wellbeing support.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• Flexibility to work evenings, weekends, and late nights.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on-shift operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Leadership

Communication

Problem-solving

Flexible scheduling

Job description

ODEON is seeking a Cinema Experience Manager to help lead a busy team and bring the cinema experience to life for guests. You will support the Cinema Manager in delivering smooth operations, oversee guest experience across all areas, and coach staff to deliver exceptional service during peak releases.

This role offers full training in cinema operations, leadership standards, and development pathways, with perks such as free cinema tickets, food and drink discounts, and wellbeing support.