Cinema Experience Lead: Guest Service & Team Coaching

Odeo; Coity; Sur place; GBP 19 000 - 21 000; Plein temps

Avantages offerts par ce poste

Free cinema tickets

Food & drink discounts

Wellbeing support

Résumé du poste

ODEON is seeking a Cinema Experience Manager to support the Cinema Manager in delivering smooth, memorable cinema operations. You’ll lead and motivate Cinema Hosts, oversee guest experiences across all areas, and ensure Costa Coffee quality meets brand standards.

You’ll work in a fast-paced environment with opportunities to coach staff, drive improvements in service, safety, and cleanliness, and participate in shift briefings and decision-making.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.
• Willingness to learn Costa Coffee operations and quality standards (full training provided)

Responsabilités

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations.
• Ensuring Costa Coffee quality and service meet brand standards.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift- operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction

Connaissances

Team leadership

Hospitality experience

Strong communication

Problem solving

Description du poste

ODEON is seeking a Cinema Experience Manager to support the Cinema Manager in delivering smooth, memorable cinema operations. You’ll lead and motivate Cinema Hosts, oversee guest experiences across all areas, and ensure Costa Coffee quality meets brand standards.

You’ll work in a fast-paced environment with opportunities to coach staff, drive improvements in service, safety, and cleanliness, and participate in shift briefings and decision-making.