Cinema Experience Leader: Guest Delight & Costa Coffee

ODEON Cinemas Group; Wales; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas Group is seeking a Cinema Experience Manager to lead a busy team and ensure outstanding guest experiences across cinema and Costa Coffee services. You will support the Cinema Manager, drive service standards, and coach staff to deliver smooth operations during peak showings.

We value a people-first leadership style, strong communication, and a commitment to safety and cleanliness. Training is provided, with progression opportunities and access to cinema perks.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Willingness to learn Costa Coffee operations and quality standards (full training provided).

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations.
• Ensuring Costa Coffee quality and service meet brand standards.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑ operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

People leadership

Team motivation

Hospitality experience

Communication

Problem solving

Safety standards

Flexibility

Training willingness

Tools

Costa Coffee operations

Job description

ODEON Cinemas Group is seeking a Cinema Experience Manager to lead a busy team and ensure outstanding guest experiences across cinema and Costa Coffee services. You will support the Cinema Manager, drive service standards, and coach staff to deliver smooth operations during peak showings.

We value a people-first leadership style, strong communication, and a commitment to safety and cleanliness. Training is provided, with progression opportunities and access to cinema perks.