Cinema Experience Lead - People-Centric Hospitality

Odeon Cinemas; Coity; On-site; GBP 1,889,000 - 2,142,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas in Wales is seeking a Cinema Experience Manager to help lead the team and bring cinema moments to life. You’ll support the Cinema Manager in delivering smooth operations, from blockbusters to Costa Coffee service.

You’ll coach hosts, oversee guest experience, ensure Costa Coffee standards, and drive safety, cleanliness and compliance during busy showings. Training is provided, with opportunities to progress within a fast-paced entertainment environment.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations.
• Ensuring Costa Coffee quality and service meet brand standards.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Leadership

People management

Communication

Safety standards

Problem solving

Flexibility

Job description

ODEON Cinemas in Wales is seeking a Cinema Experience Manager to help lead the team and bring cinema moments to life. You’ll support the Cinema Manager in delivering smooth operations, from blockbusters to Costa Coffee service.

You’ll coach hosts, oversee guest experience, ensure Costa Coffee standards, and drive safety, cleanliness and compliance during busy showings. Training is provided, with opportunities to progress within a fast-paced entertainment environment.