Cinema Experience Lead - Guest Satisfaction & Team Growth

Odeon Cinemas Ltd; Bridgend; Teletrabalho; GBP 19 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free cinema tickets

Food & drink discounts

Wellbeing support

Resumo da oferta

ODEON is seeking a Cinema Experience Manager to help lead a busy team and bring energy to every guest interaction. You’ll support the Cinema Manager in delivering smooth operations, including retail, ticketing, ushering, and Costa Coffee services, while upholding safety and brand standards.

You’ll manage shifts, coach staff, and look for ways to improve guest satisfaction in a fast-paced environment with a focus on inclusivity and wellbeing.

Qualificações

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Strong communication and problem-solving skills with a customer focus.
• Commitment to safety, service quality, and operational delivery.

Responsabilidades

• Lead and motivate Cinema Hosts across shifts to deliver great guest experiences.
• Oversee guest experience in retail, ticketing, ushering and Costa Coffee operations.
• Ensure Costa Coffee quality meets brand standards and handles peak showings well.
• Maintain safety, cleanliness, compliance and food handling at all times.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Conhecimentos

Team leadership

Communication

Problem solving

Safety standards

Guest service

Descrição da oferta de emprego

ODEON is seeking a Cinema Experience Manager to help lead a busy team and bring energy to every guest interaction. You’ll support the Cinema Manager in delivering smooth operations, including retail, ticketing, ushering, and Costa Coffee services, while upholding safety and brand standards.

You’ll manage shifts, coach staff, and look for ways to improve guest satisfaction in a fast-paced environment with a focus on inclusivity and wellbeing.