Cinema Experience Lead: Inspire Guests & Elevate Teams

ODEON Cinemas Group; Wales; Presencial; GBP 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

free cinema tickets

food & drink discounts

wellbeing support

inclusion and belonging

Descripción de la vacante

ODEON Cinemas Group is seeking a Cinema Experience Manager to lead a team of Cinema Hosts and deliver exceptional guest experiences across retail, ticketing, ushering and Costa Coffee operations. You’ll drive service quality, safety, cleanliness and efficiency during busy showtimes and new releases.

You’ll coach staff, run shift briefings, and make on-the-job decisions while developing people through structured training pathways. Evening/weekend availability is required.

Formación

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• People-first leadership style and strong communication.
• Commitment to safety, service, and operational delivery.

Responsabilidades

• Lead and motivate Cinema Hosts across each shift.
• Oversee guest experience across retail, ticketing, ushering, and Costa Coffee operations.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain high standards of safety, cleanliness, and food handling.
• Run shift briefings and make operational decisions.
• Coach team members to build skills and progression.
• Identify opportunities to improve processes and guest satisfaction.

Conocimientos

Leadership

Hospitality experience

Communication skills

Problem solving

Safety and compliance

Flexibility (evenings/weekends)

Herramientas

Costa Coffee operations training

Descripción del empleo

ODEON Cinemas Group is seeking a Cinema Experience Manager to lead a team of Cinema Hosts and deliver exceptional guest experiences across retail, ticketing, ushering and Costa Coffee operations. You’ll drive service quality, safety, cleanliness and efficiency during busy showtimes and new releases.

You’ll coach staff, run shift briefings, and make on-the-job decisions while developing people through structured training pathways. Evening/weekend availability is required.