Cinema Experience Lead — Drive Guest Joy & Coffee Quality

Odeon Cinemas; Bridgend; Sur place; GBP 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Free cinema tickets

Food & drink discounts

Wellbeing support

Costa Coffee training

Résumé du poste

ODEON Cinemas in Bridgend is seeking a Cinema Experience Manager to lead the team and bring the buzz to life across front‑of‑house, Costa Coffee, and guest service. You’ll manage shifts, mentor hosts, ensure safety and cleanliness, and deliver outstanding service during peak showings.

Full training provided; enjoy perks like free cinema tickets and food discounts while developing leadership skills. Join a fast-paced environment that values inclusion and community moments, and help shape

Qualifications

• Experience leading or supporting teams in hospitality, retail or fast-paced environments.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexible to work evenings, weekends and late nights.
• Willingness to learn Costa Coffee operations; full training provided.

Responsabilités

• Lead and motivate Cinema Hosts on each shift.
• Oversee guest experience across retail, ticketing, ushering and Costa Coffee.
• Ensure Costa Coffee quality and service meet brand standards.
• Deliver excellent service during busy showings and peak releases.
• Maintain safety, cleanliness, compliance and food handling standards.
• Run shift briefings and make on-shift operational decisions.
• Coach team members to build skills, confidence and progression.
• Identify opportunities to improve processes and guest satisfaction.

Connaissances

Leadership

Communication

Problem-solving

Safety standards

Flexibility

Guest experience

Description du poste

ODEON Cinemas in Bridgend is seeking a Cinema Experience Manager to lead the team and bring the buzz to life across front‑of‑house, Costa Coffee, and guest service. You’ll manage shifts, mentor hosts, ensure safety and cleanliness, and deliver outstanding service during peak showings.

Full training provided; enjoy perks like free cinema tickets and food discounts while developing leadership skills. Join a fast-paced environment that values inclusion and community moments, and help shape