Cinema Experience Lead

Odeon Cinemas; Braehead; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON Cinemas in the United Kingdom seeks a Cinema Experience Manager to lead and inspire a team, delivering smooth cinema operations and outstanding guest experiences. You will manage shifts, oversee guest journeys across retail, ticketing and ushering, and maintain safety, cleanliness and compliance.

We value flexible, people-first leaders who communicate well, resolve problems quickly and drive service excellence.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• A supportive, people-first leadership style.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• A safe way to travel to and from late shifts.

Responsibilities

• Leading and motivating Cinema Hosts throughout each shift.
• Overseeing guest experience across all areas; retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak film releases.
• Maintaining high standards across safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on shift‑ operational decisions.
• Coaching team members to build skills, confidence, and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Leadership

People management

Communication

Problem solving

Safety standards

Operational delivery

Flexibility

Evenings/weekends/night shifts

Job description

ODEON Cinemas in the United Kingdom seeks a Cinema Experience Manager to lead and inspire a team, delivering smooth cinema operations and outstanding guest experiences. You will manage shifts, oversee guest journeys across retail, ticketing and ushering, and maintain safety, cleanliness and compliance.

We value flexible, people-first leaders who communicate well, resolve problems quickly and drive service excellence.