Cinema Experience Lead – People-First Hospitality

Odeo; Northwich; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON is seeking a Cinema Experience Manager to help lead a busy team and deliver an outstanding guest experience, from opening nights to Costa Coffee service.

You’ll support the Cinema Manager, coach hosts, oversee guest experience across retail, ticketing, ushering and Costa Coffee, and maintain safety and cleanliness standards.

Training is provided with progression opportunities and perks such as free cinema tickets and staff discounts.

Qualifications

• Experience leading or supporting teams in hospitality or fast-paced environments.
• People-focused leadership style with a can-do attitude.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operations.
• Willingness to work evenings, weekends and late shifts.
• Ability to travel safely to late shifts and complete training requirements.

Responsibilities

• Leading and motivating Cinema Hosts during each shift.
• Overseeing guest experience across retail, ticketing, ushering and Costa Coffee operations.
• Ensuring Costa Coffee quality and service meet brand standards.
• Delivering excellent service during peak showings and busy periods.
• Maintaining safety, cleanliness, compliance and food handling standards.
• Running shift briefings and making on-shift operational decisions.
• Coaching team members to build skills, confidence and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Team leadership

Communication

Problem solving

Safety standards

Flexibility

Costa Coffee operations

Job description

ODEON is seeking a Cinema Experience Manager to help lead a busy team and deliver an outstanding guest experience, from opening nights to Costa Coffee service.

You’ll support the Cinema Manager, coach hosts, oversee guest experience across retail, ticketing, ushering and Costa Coffee, and maintain safety and cleanliness standards.

Training is provided with progression opportunities and perks such as free cinema tickets and staff discounts.